Intake L&D Partner: Elevate Onboarding & Training

LUX Infusion; Northern (KY); Hybrid; USD 85,000 - 90,000; Full time

Job summary

At LUX Infusion, we’re reimagining infusion care to be more human, supportive, and connected. We’re seeking a Learning & Development Partner – Intake to design, deliver, and continuously improve onboarding and role-based training for our Intake teams.

You’ll translate complex workflows into practical learning experiences, partnering with leaders and SMEs to drive faster adoption, higher quality care, and better patient outcomes. The role offers impact, growth, and a collaborative environment.

Qualifications

• Five years of experience in learning and development, training, instructional design, healthcare operations, or a related area.
• Demonstrated experience facilitating operational or systems-based training.
• Experience creating structured onboarding programs and performance-support materials.

Responsibilities

• Develop and maintain a strong working knowledge of Intake roles, workflows, systems, policies, and performance expectations to effectively support employee learning and development.
• Partner with Intake leaders, subject matter experts, and cross-functional stakeholders to identify learning needs, clarify performance expectations, establish priorities, and validate training content.
• Design, develop, facilitate, and continuously improve structured onboarding, role-based learning, refresher training, cross-training, and workflow-change education across Intake functions.
• Deliver engaging instructor-led, virtual, blended, and hands-on training on Intake systems, workflows, processes, and role-specific responsibilities.
• Translate complex operational processes into clear, practical learning resources, including facilitator guides, learner materials, simulations, practice activities, job aids, assessments, and digital learning content.
• Develop learning plans that support employee progression from foundational training through guided practice, shadowing, and independent job performance.

Skills

Learning & Development

Instructional Design

Training

Healthcare operations

Facilitation

Job description

At LUX Infusion, we’re reimagining infusion care to be more human, supportive, and connected. We’re seeking a Learning & Development Partner – Intake to design, deliver, and continuously improve onboarding and role-based training for our Intake teams.

You’ll translate complex workflows into practical learning experiences, partnering with leaders and SMEs to drive faster adoption, higher quality care, and better patient outcomes. The role offers impact, growth, and a collaborative environment.