Learning & Development Manager - Full time

Four Seasons; Hawaii; On-site; USD 93,000 - 112,000; Full time

Benefits offered by this job

Comprehensive benefits package

Paid time off and holidays

Learning and development support

Employee travel program

Dry cleaning for uniforms

Meal benefits

Job summary

Four Seasons Maui seeks a Learning and Development Manager to design and drive onboarding and ongoing learning programs for a luxury resort team. You will collaborate with resort leadership to identify training needs and deliver solutions that support service excellence and operational performance.

The role emphasizes managing design, compliance, and development initiatives in a fast-paced hospitality environment, with a focus on employee growth and performance improvement.

Qualifications

• Minimum of 3 years experience in a managerial capacity.
• Experience in adult education or a similar environment
• Experience in hotel operations, preferably luxury hospitality or other service environments.
• Experience managing in diverse cultures.
• Excellent communication skills
• Facilitation skills
• Instructional design skills
• Strong analytical and critical thinking skills
• Coaching skills influencing skills
• Needs assessment methodologies and learning needs identification
• Learning technologies, such as e-learning options and distance learning
• Theories and types of evaluation for measuring program financial impact
• Project planning tools and processes
• Communication and influencing strategies
• Basic budgeting, accounting and financial management
• Current on industry trends affecting workplace learning

Responsibilities

• Lead onboarding and learning programs for employees and managers.
• Partner with resort leaders to identify training needs and develop learning solutions.
• Manage training, development, and compliance programs to ensure engaged workforce.

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Experience elevated luxury at Maui's most glamorous oceanfront resort. Celebrate the wonders of Maui in our open-air beachfront Resort - and allow our team to pamper you in the spirit of Aloha. Inhale the fragrance of plumeria as you dip into our adults-only infinity pool. Or set out to explore the island; we'll customize each step of your journey, then welcome you back to unwind in the most spacious accommodations on the island.

Learning and Development Manager

Delivers workplace learning, service improvement programs, and initiatives to best achieve long-term business success; add value in meeting the hotel's needs by identifying and implementing learning and performance improvement strategies that support the hotel's strategic direction; promotes a continuous learning culture; partners with stakeholders to ensure employees are trained on the needed skills to successfully perform their jobs to attain service excellence. This role is part of the People and Culture division, reporting to the Assistant Director & Director of People and Culture Division. Candidates must have valid authorization to work in the United States at the time of application.

What You Will Do

• Lead and facilitate onboarding and learning programs , including Embark, Service Foundations, leadership development, compliance training, and other core learning initiatives for employees and managers.
• Partner with leaders across the resort to identify training needs, develop learning solutions, and support ongoing employee growth, performance improvement, and operational excellence.
• Manage training, development, and compliance programs , including Designated Trainer initiatives, management development, standards training, and safety requirements to ensure a highly engaged and successful workforce.

What You Will Bring

• Minimum of 3 years experience working in a managerial capacity.
• Experience in adult education or a similar environment
• Experience in hotel operations, preferably luxury hospitality or other service environments.
• Experience managing in diverse cultures.
• Excellent communication skills
• Facilitation skills
• Instructional design skills
• Strong analytical and critical thinking skills ( i.e. ability to identify when training is the actual solution and provide it if required )
• Coaching skills Influencing skills
• Needs Assessment methodologies and learning needs identification
• Learning technologies, such as e-learning options and distance learning
• Theories and types of evaluation for measuring program financial impact , such as Kirkpatrick's 4 levels
• Project planning tools and processes
• Communication and influencing strategies
• Basic budgeting, accounting and financial management
• Current on industry trends affecting workplace learning

What To Expect

• Full time schedule based on operational needs, including evenings, weekends, and public holidays
• A physically active role

What We Offer You

• Salary Range: $93,000 - $112,000
• Comprehensive benefits package (Including Medical, Dental, Life Insurance, 401(k), Roth, etc )
• Paid time off including Vacation, Sick time, Live Well Day, Community Care Day
• Excellent Training and Development opportunities
• Learning & Development Subsidy
• Many career opportunities within the hotel and to other Four Seasons
• Employee Travel Program
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meal and Paid Meal Break

Be part of a cohesive team with opportunities to build a successful career with global potential .

Four Seasons is an Equal Opportunity, Affiliation Action employer. Minorities, women, veterans, and individuals with disabilities are encoura