Guest Services Manager - Full Time

Four Seasons; Hawaii; On-site; USD 81,000 - 99,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Life Insurance

401(k)

Paid time off

Training and development

Employee Travel Program

Dry Cleaning for employee uniforms

Employee meals

Job summary

Four Seasons Maui invites a Guest Services Manager to lead the front-of-house team, ensuring a seamless, luxury guest experience in a fast-paced environment. You will oversee recruitment, training, scheduling, and daily operations within the Rooms Division.

You will drive guest satisfaction through proactive service, resolutions, and collaboration with Front Desk and Concierge teams, while ensuring adherence to Four Seasons standards and local practices.

Qualifications

• Minimum of two years of hotel management experience.
• Strong understanding of Front Desk and Concierge operations, including Four Seasons service standards.
• Proficiency in using hotel computer systems and reservation software.
• Excellent verbal and written English.
• Valid driver's license with a clean driving record.

Responsibilities

• Lead, mentor, and develop the Guest Services team by overseeing recruitment, training, scheduling, performance management, and daily operations.
• Deliver outstanding guest experiences by managing arrivals and departures, responding to guest requests, resolving concerns, and ensuring interactions reflect the highest standards of hospitality.

Skills

Leadership

Team management

Communication

Customer service

Tools

Property management systems

Reservations software

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Experience elevated luxury at Maui's most glamorous oceanfront resort. Celebrate the wonders of Maui in our open-air beachfront Resort - and allow our team to pamper you in the spirit of Aloha. Inhale the fragrance of plumeria as you dip into our adults-only infinity pool. Or set out to explore the island; we'll customize each step of your journey, then welcome you back to unwind in the most spacious accommodations on the island.

Guest Services Manager

Oversee the daily operations of Guest Services and ensure an exceptional experience for every guest. This position is part of the Rooms Division and reports to the Assistant Director of Rooms and Director of Rooms. Candidates must have valid authorization to work in the United States at the time of application.

What You Will Do

Lead, mentor, and develop the Guest Services team by overseeing recruitment, training, scheduling, performance management, and daily operations while fostering a culture of teamwork, professionalism, and exceptional service.

Deliver outstanding guest experiences by managing arrivals and departures, responding to guest requests, resolving concerns, and ensuring all interactions reflect the highest standards of hospitality.

What You Will Bring

Minimum of two (2) years of hotel management experience, preferably within Front Office Operations.

Strong understanding of Front Desk and Concierge operations, including Four Seasons service standards, policies, and procedures, with general knowledge of Housekeeping, hotel operations, and the local area.

Proficiency in using hotel computer systems, property management systems, and reservation software.

Excellent verbal and written communication skills in English.

Valid driver's license with a clean driving record.

What To Expect

• Full time schedule based on operational needs, including evenings, weekends, and public holidays
• A physically active role

What We Offer You

• Salary Range: $81,000 - $99,000
• Comprehensive benefits package (Including Medical, Dental, Life Insurance, 401(k), Roth, etc )
• Paid time off including Vacation, Sick time, Live Well Day, Community Care Day
• Excellent Training and Development opportunities
• Learning & Development Subsidy
• Many career opportunities within the hotel and to other Four Seasons
• Employee Travel Program
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meal and Paid Meal Break

Be part of a cohesive team with opportunities to build a successful career with global potential.

Learn more about what it is like to work at Four Seasons - visit us:

• fourseasons.com/careers
• https://www.linkedin.com/company/four-seasons-hotels-and-resorts
• https://www.facebook.com/FourSeasonsJobs
• https://twitter.com/FourSeasonsJobs
• https://www.fourseasons.com/maui/landing-pages/property/careers.html

Four Seasons is an Equal Opportunity, Aff...

Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal