Learning & Development Leader – Member Experience

Erie Federal Credit Union; Erie (Erie County); On-site; USD 55,000 - 75,000; Full time

Job summary

Erie Federal Credit Union seeks an experienced Training & Development professional to design, implement, and manage comprehensive programs that align with strategic objectives and Five-Star Member Service principles.

You will lead the creation of instructional content, manage a training calendar, and optimize our e-learning platforms, partnering with department leaders to support employee growth and performance improvements.

Qualifications

• Requires professional, well-developed interpersonal skills for communicating with members, employees, and the general public on Credit Union-related matters.
• Requires thorough knowledge of the Credit Union's policies, procedures, programs, products and services.
• Requires completion of high school education and at least two years of additional coursework.
• Requires at least three years of experience in a financial institution operations or services position. Training experience is preferred.
• Requires intermediate mathematical skills (calculations and concepts involving percentages, fractions, decimals, etc.).
• Intermediate working knowledge of PC applications (Office Suite).

Responsibilities

• Research, evaluate, and implement effective training methodologies, tools, and resources to enhance employee learning outcomes and support organizational objectives.
• Develop, coordinate, and facilitate credit union training programs, including the creation and delivery of instructional content, presentations, and educational materials.
• Establish, maintain, and manage a comprehensive training calendar to ensure timely and effective delivery of all employee development initiatives.
• Design and incorporate engaging, interactive learning activities that promote knowledge retention, skill development, and employee participation.
• Administer and continuously enhance the credit union's e-learning platform and online training programs to support ongoing employee development.
• Evaluate, select, and coordinate external training providers, educational resources, and development programs to supplement and strengthen internal training efforts.
• Conduct ongoing training needs assessments through collaboration with leadership, employee feedback, member insights, performance trends, and other relevant data sources.

Skills

Interpersonal skills

Policy knowledge

PC literacy

Education

High school diploma + 2 years coursework

Tools

Office Suite

Job description

Erie Federal Credit Union seeks an experienced Training & Development professional to design, implement, and manage comprehensive programs that align with strategic objectives and Five-Star Member Service principles.

You will lead the creation of instructional content, manage a training calendar, and optimize our e-learning platforms, partnering with department leaders to support employee growth and performance improvements.