Learning & Development Leader — Hospitality (Remote)

Trailborn Hotel Management LLC; New York (NY); Remote; USD 120,000 - 140,000; Full time

Job summary

Trailborn Hotel Management LLC in New York seeks a Senior Manager of Learning & Development to drive onboarding, service standards, and change management across the portfolio. You will partner with property leadership to build capable teams and create consistent guest experiences.

This remote role requires 5+ years in training or organizational development, travel up to 50% across U.S. locations, and a Bachelor's degree in Hospitality, Human Resources, Education, or a related field.

Qualifications

• 5+ years in training, talent development, or organizational effectiveness.
• Experience designing and delivering multi-site training programs.
• Willingness to travel up to 50% across U.S. locations.

Responsibilities

• Training Program Development & Delivery — Architect and maintain curricula aligned to brand standards.
• Culture & Service Standards Onboarding — Develop materials communicating the Trailborn way of working.
• Transition & Change Management — Lead people-side aspects of openings, rebrands, and changes; create playbooks.

Skills

Training & development

Multi-property training

Change management

Travel coordination

Education

Bachelor's degree in Hospitality / HR / Education

Tools

LMS

e-learning authoring

Job description

Trailborn Hotel Management LLC in New York seeks a Senior Manager of Learning & Development to drive onboarding, service standards, and change management across the portfolio. You will partner with property leadership to build capable teams and create consistent guest experiences.

This remote role requires 5+ years in training or organizational development, travel up to 50% across U.S. locations, and a Bachelor's degree in Hospitality, Human Resources, Education, or a related field.