Senior Manager of Learning & Development (Remote)

Trailborn; New York, Northern (NY, KY); Hybrid; USD 120,000 - 140,000; Full time

Job summary

Trailborn is seeking a Senior Manager of Learning & Development to steer onboarding, service standards, and change management across the portfolio. Working with property leadership, you will build capable teams and ensure consistent guest experiences.

You will develop training curricula, onboard culture and service principles, lead transition playbooks for openings and rebrands, and partner with hotel leaders to measure performance. The role also requires travel up to 50% across U.S.

Qualifications

• 5+ years of experience in training, talent development, or organizational effectiveness.
• Ability to design and deliver multi-property or multi-site training programs.
• Willingness to travel up to 50% across U.S. hotel locations.
• Bachelor's degree in Hospitality Management, Human Resources, Education, or related field preferred.
• Familiarity with LMS and e-learning authoring preferred.

Responsibilities

• Train, develop, and deliver curricula for hotel departments aligned with brand standards.
• Create onboarding materials to communicate the Trailborn service philosophy.
• Lead change management during openings, rebrands, and transitions.
• Partner with leadership to assess training impact using key metrics.
• Certify and grow property-level trainers to sustain training quality.

Skills

Training

Talent development

Organizational effectiveness

Multi-property training design

Education

Bachelor's degree in Hospitality Management, Human Resources, Education, or a related field

Tools

LMS

e-learning authoring

Job description

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Senior Manager of Learning & Development (Remote)

New York, NY, US

4 days ago Requisition ID: 1894

Salary Range: $120,000.00 To $140,000.00 Annually

About Our Role:

The Senior Manager of Learning & Development serves as the driving force behind onboarding, service standards, and change management for the Trailborn Portfolio. This role partners closely with property leadership to build capable teams, ensure smooth operational transitions, and create consistent guest experiences.

Essential Functions:

• Training Program Development & Delivery — Architect, maintain, and facilitate training curricula for all hotel departments, ensuring content stays current (and property-specific as appropriate) with brand standards and compliance requirements.
• Culture & Service Standards Onboarding — Develop and maintain clear, accessible materials that articulate the Trailborn way of working and serving guests, ensuring every new hire understands and connects with the brand's service philosophy from day one.
• Transition & Change Management — Partner in leading the people-side of hotel openings, rebrands, and operational changes; develop transition playbooks and serve as the on-site training lead during these periods.
• Performance & Competency Assessment — Partner with GMs and department heads to identify skill gaps, evaluate training effectiveness, and report on key metrics including GSS Scores.
• Train the Trainer Program — Certify and develop property-level trainers at each hotel, equipping them with facilitation skills, coaching techniques, and the tools needed to deliver consistent training independently.

Qualifications

• 5+ years of experience in training, talent development, or organizational effectiveness, (ideally in a hospitality setting).
• Demonstrated ability to design and deliver multi-property or multi-site training programs.
• Willingness and ability to travel up to 50% of the time across U.S. hotel locations.
• Bachelor's degree in Hospitality Management, Human Resources, Education, or a related field preferred.
• Familiarity with Learning Management Systems (LMS) and e-learning authoring preferred.