Learning & Development Facilitator II

First Citizens Bank; Orlando (FL); Remote; USD 85,000 - 109,000; Full time

Job summary

An established industry player is seeking a dynamic Learning & Talent Development facilitator to enhance associate growth through innovative training solutions. This remote role involves leading curriculum classes, managing course content, and developing programs that align with organizational goals. The ideal candidate will possess strong facilitation skills, a background in financial services, and a commitment to continuous improvement. Join a forward-thinking company that values professional development and offers comprehensive benefits tailored to meet associates' needs.

Benefits

Comprehensive benefits programs

Support for families

Incentives and bonuses

Qualifications

• 3 years in a customer-facing role in financial services or 7 years with a diploma.
• Training and Facilitation certification required within 1 year.

Responsibilities

• Leads execution of core curriculum classes through various delivery methods.
• Uses LMS to monitor enrollment and feedback, prepares classrooms for delivery.
• Supports evolution of L&TD programs and evaluates processes.

Skills

Facilitation

Training

Customer Service

Program Development

Education

Bachelor's Degree

High School Diploma or GED

Tools

Learning Management System

Job description

Overview

This is a remote role that may be hired in several markets across the United States. This role requires flexibility to travel up to 75% of your time.

This position facilitates Learning & Talent Development (L&TD) courses through various delivery channels across multiple Bank locations. Responsible for the content, materials, and success of assigned core curriculum classes. Learns and recommends industry methods for design and facilitation to maximize associate development. Participates in the design and creation of learning solutions.

Responsibilities

1. Facilitation: Leads the successful execution of assigned core curriculum classes through various delivery methods. Identifies process inefficiencies and recommends enhancements to L&TD offerings. Attends training webinars and workshops to apply facilitation techniques.
2. Course Management: Uses learning management system reporting to monitor associate enrollment and feedback. Orders materials, assigns external work, and prepares classrooms for in-person delivery. Reviews and recommends modifications to learning content.
3. Program Development: Supports evolution of L&TD programs by seeking out new knowledge on learning solution design and industry class concepts. Assists in program evaluation, including assessment of processes and results, to align with Bank goals and objectives.
4. Subject Expertise: Serves as subject matter expert on facilitation and learning solutions. Participates in creating and maintaining core curriculum learning plans and resources. Supports specialized workshops and forums.

Qualifications

Bachelor's Degree and 3 years of experience in a customer-facing or service-oriented role within financial services OR High School Diploma or GED and 7 years of experience in a customer-facing or service-oriented role within financial services.

Preferred experience in: Training, Facilitation, or related disciplines; Sales experience in consumer banking, business banking, or licensed banking.

License or Certification: Training and Facilitation certification required within 1 year of hire.

This job posting is expected to remain active for 3 days from the initial posting date. If necessary, the posting may be extended. Job postings may be removed early due to business needs or high applicant volume.

Salary ranges vary by location: In NC and SC, generally between $85,000 and $109,000; in GA, between $90,000 and $110,000. Actual pay depends on skills, experience, location, and other factors. Total compensation may include incentives, bonuses, benefits, and other awards.

First Citizens offers comprehensive benefits programs tailored to associates' needs, including support for families. More details can be found here: https://jobs.firstcitizens.com/benefits.