Learning & Development Facilitator II

First Citizens Bank; Columbia (SC); Remote; USD 85,000 - 109,000; Full time

Job summary

An innovative financial institution is searching for a dynamic Learning & Talent Development facilitator to enhance associate development through engaging courses. This role involves leading core curriculum classes, managing course materials, and evolving training programs to align with organizational goals. The ideal candidate will possess strong facilitation skills and a passion for learning, with the flexibility to travel as needed. Join a forward-thinking team that values professional growth and offers comprehensive benefits to support associates at all life stages. This is an exciting opportunity to make a significant impact in the financial services sector.

Benefits

Comprehensive Benefits

Flexible Work Hours

Professional Development Opportunities

Qualifications

• 3 years of experience in customer-facing roles within financial services.
• Training and Facilitation certification required within 1 year of hire.

Responsibilities

• Leads execution of core curriculum classes through various delivery methods.
• Monitors associate enrollment and feedback using learning management system.

Skills

Training

Facilitation

Customer Service

Sales Experience

Education

Bachelor's Degree

High School Diploma or GED

Tools

Learning Management System

Job description

This is a remote role that may be hired in several markets across the United States. This role requires flexibility to travel up to 75% of your time.

This position facilitates Learning & Talent Development (L&TD) courses through a range of delivery channels across multiple Bank locations. Responsible for the content, materials, and success of assigned core curriculum classes. Learns and recommends industry methods for design and facilitation to maximize associate development. Participates in the design and creation of learning solutions.

Responsibilities

• Facilitation: Leads the successful execution of assigned core curriculum classes through various delivery methods. Identifies process inefficiencies and recommends enhancements to L&TD offerings. Attends training webinars and workshops to apply facilitation techniques.
• Course Management: Uses learning management system reporting to monitor associate enrollment and feedback. Orders materials, assigns external work, and prepares classrooms for in-person delivery. Reviews and suggests modifications to learning content.
• Program Development: Supports the evolution of L&TD programs by seeking new knowledge on learning solution design and industry class concepts. Assists in evaluating programs, including assessing processes and results, to align with Bank goals and objectives.
• Subject Expertise: Acts as a subject matter expert on facilitation and learning solutions. Participates in creating and maintaining core curriculum learning plans and resources. Supports specialized workshops and forums.

Qualifications

Bachelor's Degree with 3 years of experience in a customer-facing or service role within financial services OR a High School Diploma or GED with 7 years of similar experience.

Preferred Experience: Training, Facilitation, or related discipline; sales experience in consumer banking, business banking, or financial licensed banking.

License/Certification: Training and Facilitation certification required within 1 year of hire.

This posting remains active for 14 days from the initial date. Extensions may occur if necessary. The role's base pay varies by location: between $85,000 and $109,000 in NC and SC, and between $90,000 and $110,000 in GA. Actual pay depends on skills, experience, location, and other factors. Compensation may include bonuses, benefits, and other awards.

Our benefits programs support associates at all life stages, with full-time employees (20+ hours) eligible for comprehensive benefits. More details can be found at: https://jobs.firstcitizens.com/benefits

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