Learning & Development Facilitator II

First Citizens Bank; Georgia (VT); Remote; USD 90,000 - 110,000; Full time

Job summary

An established industry player is seeking a dedicated Learning & Talent Development facilitator to enhance associate growth through innovative training solutions. This remote role involves leading core curriculum classes, managing course materials, and continuously improving learning programs. With a focus on maximizing associate development, you'll leverage your expertise in training and facilitation to create impactful learning experiences. Join a forward-thinking organization that values flexibility and offers a comprehensive benefits package to support your needs.

Benefits

Comprehensive benefits

Flexible work schedule

Qualifications

• 3 years of experience in a customer-facing role within financial services.
• Training and Facilitation certification required within 1 year of hire.

Responsibilities

• Leads execution of core curriculum classes and enhances L&TD offerings.
• Monitors associate enrollment and feedback using learning management systems.
• Acts as subject matter expert on facilitation and learning solutions.

Skills

Facilitation

Training

Customer Service

Program Development

Education

Bachelor's Degree

High School Diploma or GED

Tools

Learning Management System

Job description

Overview

This is a remote role that may be hired in several markets across the United States. This role requires flexibility to travel up to 75% of your time.

This position facilitates Learning & Talent Development (L&TD) courses through a range of delivery channels across multiple Bank locations. Responsible for the content, materials, and success of assigned core curriculum classes. Learns and recommends industry methods for design and facilitation to maximize associate development. Participates in the design and creation of learning solutions.

Responsibilities

• Facilitation: Leads the successful execution of assigned core curriculum classes through various delivery methods. Identifies process inefficiencies and recommends enhancements to L&TD offerings. Attends training webinars and workshops to apply facilitation techniques.
• Course Management: Uses learning management system reporting to monitor associate enrollment and feedback. Orders materials, assigns external work, and prepares classrooms for in-person delivery. Reviews and suggests modifications to learning content.
• Program Development: Supports the evolution of L&TD programs by seeking out new knowledge on learning solution design and industry class concepts. Assists in program evaluation, including assessing processes and results, to align with Bank goals and objectives.
• Subject Expertise: Acts as subject matter expert on facilitation and learning solutions. Participates in creating and maintaining core curriculum learning plans and resources. Supports specialized workshops and forums.

Qualifications

Bachelor's Degree with 3 years of experience in a customer-facing or service-oriented role within financial services OR a High School Diploma or GED with 7 years of similar experience.

Preferred Experience: Training, Facilitation, or related disciplines; sales experience in consumer banking, business banking, or licensed financial banking.

License/Certification: Training and Facilitation certification required within 1 year of hire.

This job posting is active for 3 days from the posting date. Extensions may be made as needed. Job postings may be removed early due to business needs or high applicant volume.

Salary ranges vary by location: in NC and SC, between $85,000 and $109,000; in GA and FL, between $90,000 and $110,000. Actual pay depends on skills, experience, location, and other factors. Compensation may include bonuses, benefits, and other incentives.

Full-time associates (20+ hours) are offered comprehensive benefits tailored to support families and individual needs. More info: https://jobs.firstcitizens.com/benefits