Learning & Development Facilitator II

First Citizens; Raleigh (NC); Remote; USD 85,000 - 109,000; Full time

Job summary

An established industry player is seeking a dynamic Learning & Talent Development facilitator to enhance associate skills through innovative training solutions. This remote role offers the chance to lead curriculum classes, manage course content, and develop programs that align with organizational goals. With a focus on continuous improvement, you will leverage your expertise in training and facilitation to drive associate development. Join a forward-thinking company that values its associates and offers a comprehensive benefits program tailored to support diverse needs.

Benefits

Comprehensive benefits program

Flexible work hours

Support for families

Training and Development opportunities

Qualifications

• 3 years experience in customer-facing roles within financial services.
• Facilitation certification required within 1 year of hire.

Responsibilities

• Leads execution of core curriculum classes through various methods.
• Supports evolution of L&TD programs and assesses processes.

Skills

Facilitation

Training Development

Customer Service

Process Improvement

Education

Bachelor's Degree

High School Diploma or GED

Tools

Learning Management System

Job description

Overview

This is a remote role that may be hired in several markets across the United States. This role requires flexibility to travel up to 75% of your time.

This position facilitates Learning & Talent Development (L&TD) courses through a range of delivery channels across multiple Bank locations. Responsible for the content, materials, and success of assigned core curriculum classes. Learns and recommends industry methods for design and facilitation to maximize associate development. Participates in the design and creation of learning solutions.

Responsibilities

• Facilitation - Leads the successful execution of assigned core curriculum classes through a variety of delivery methods. Identifies process inefficiencies and recommends enhancements to L&TD offerings. Attends training webinars and workshops to apply facilitation techniques.
• Course Management - Leverages learning management system reporting to monitor associate enrollment and feedback. Orders materials, assigns external work, and prepares classroom for in-person delivery. Reviews and recommends modifications to learning content.
• Program Development - Supports evolution of L&TD programs by seeking out new knowledge on learning solution design and industry class concepts. Assists in program evaluation, including assessment of processes and results, to enable tactical alignment with Bank goals and objectives.
• Subject Expertise - Serves as subject matter expert on facilitation and of learning solutions. Participates in the creation and maintenance of core curriculum learning plans and resources. Supports specialized workshops and forums.

Qualifications

Bachelor's Degree and 3 years of experience in Customer-facing or service-oriented role within financial services OR High School Diploma or GED and 7 years of experience in Customer-facing or service-oriented role within financial services

Preferred Area of Experience: Training, Facilitation, or related discipline, Sales experience in consumer banking, business banking, or financial licensed banking.

License or Certification Type: Training and Facilitation certification required within 1 year of hire

This job posting is expected to remain active for 3 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants.

If hired in NC, SC, the base pay for this position is generally between $85,000 and $109,000. If hired in GA, FL, the base pay for this position is generally between $90,000 and $110,000. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment.

First Citizens benefits programs are designed to meet our Associates where they are in life. Full-time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined. More information regarding our benefits offerings can be found here: https://jobs.firstcitizens.com/benefits