Learning & Development Facilitator II

First Citizens Bank; Orlando, Jacksonville (FL, FL); Remote; USD 90,000 - 110,000; Full time

Job summary

An innovative financial institution is seeking a dynamic Learning & Talent Development facilitator to enhance associate growth through engaging training programs. This remote role allows you to lead core curriculum classes and develop learning solutions that align with organizational goals. With a focus on facilitation and program development, you'll leverage your expertise to create impactful learning experiences. Join a forward-thinking team that values your contributions and offers comprehensive benefits to support you at every life stage. If you're passionate about fostering talent and driving development, this is the perfect opportunity for you.

Benefits

Comprehensive benefits

Family support options

Incentives and bonuses

Qualifications

• 3 years of experience in a customer-facing role within financial services.
• Training and Facilitation certification required within 1 year of hire.

Responsibilities

• Leads execution of core curriculum classes through various delivery methods.
• Monitors associate enrollment and feedback using learning management system.
• Supports evolution of L&D programs by seeking new knowledge on design.

Skills

Facilitation

Training

Customer Service

Program Development

Education

Bachelor's Degree

High School Diploma or GED

Tools

Learning Management System

Job description

This is a remote role that may be hired in several markets across the United States. This role requires flexibility to travel up to 75% of your time.

This position facilitates Learning & Talent Development (L&TD) courses through various delivery channels across multiple Bank locations. Responsible for the content, materials, and success of assigned core curriculum classes. Learns and recommends industry methods for design and facilitation to maximize associate development. Participates in the design and creation of learning solutions.

Responsibilities

• Facilitation: Leads the successful execution of assigned core curriculum classes through various delivery methods. Identifies process inefficiencies and recommends enhancements to L&TD offerings. Attends training webinars and workshops to apply facilitation techniques.
• Course Management: Uses learning management system reporting to monitor associate enrollment and feedback. Orders materials, assigns external work, and prepares classrooms for in-person delivery. Reviews and suggests modifications to learning content.
• Program Development: Supports the evolution of L&TD programs by seeking out new knowledge on learning solution design and industry class concepts. Assists in program evaluation, including assessing processes and results, to align with Bank goals and objectives.
• Subject Expertise: Acts as a subject matter expert on facilitation and learning solutions. Participates in creating and maintaining core curriculum learning plans and resources. Supports specialized workshops and forums.

Qualifications

Bachelor's Degree with 3 years of experience in a customer-facing or service-oriented role within financial services OR a High School Diploma or GED with 7 years of relevant experience.

Preferred Experience: Training, Facilitation, or related discipline; sales experience in consumer banking, business banking, or licensed banking.

License or Certification: Training and Facilitation certification required within 1 year of hire.

This job posting is active for 14 days from the initial posting date. Extensions may be made as needed. The posting may be closed early due to business needs or high applicant volume.

If hired in NC or SC, the base pay ranges from $85,000 to $109,000. In GA, FL, the range is $90,000 to $110,000. Actual starting pay depends on skills, experience, location, and other factors. Total compensation may include incentives, bonuses, benefits, and other awards.

Our benefits programs are designed to support associates at various life stages. Full-time associates (20+ hours) are eligible for comprehensive benefits, including family support options. Details can be found here: https://jobs.firstcitizens.com/benefits

We aim to help all candidates find great careers. Your information is secure and confidential. Please apply directly through the employer’s website.