Learning & Development Facilitator II

First Citizens Bank; Atlanta (GA); Remote; USD 55,000 - 90,000; Full time

Job summary

An established industry player is seeking a dynamic Learning & Talent Development facilitator to enhance associate growth through innovative training solutions. This remote role offers the flexibility to travel and engage with various teams across the nation. You will lead and manage training sessions, develop engaging course content, and act as a subject matter expert. Ideal candidates will possess a Bachelor's degree and experience in financial services, with a passion for fostering talent and driving organizational success. Join a supportive environment that values your contributions and offers comprehensive benefits.

Benefits

Comprehensive Benefits

Family Support Options

Incentives and Bonuses

Qualifications

• 3 years in customer-facing roles in financial services or 7 years relevant experience.
• Preferred experience in Training, Facilitation, or related disciplines.

Responsibilities

• Leads execution of core curriculum classes and recommends enhancements.
• Monitors associate enrollment and feedback through learning management systems.

Skills

Facilitation

Training Development

Customer Service

Communication

Education

Bachelor's Degree

High School Diploma or GED

Tools

Learning Management System

Job description

This is a remote role that may be hired in several markets across the United States. This role requires flexibility to travel up to 75% of your time.

This position facilitates Learning & Talent Development (L&TD) courses through various delivery channels across multiple Bank locations. Responsible for the content, materials, and success of assigned core curriculum classes. Learns and recommends industry methods for design and facilitation to maximize associate development. Participates in the design and creation of learning solutions.

Responsibilities

1. Facilitation - Leads the successful execution of assigned core curriculum classes through various delivery methods. Identifies process inefficiencies and recommends enhancements to L&TD offerings. Attends training webinars and workshops to apply facilitation techniques.
2. Course Management - Uses learning management system reporting to monitor associate enrollment and feedback. Orders materials, assigns external work, and prepares classrooms for in-person delivery. Reviews and suggests modifications to learning content.
3. Program Development - Supports the evolution of L&TD programs by seeking new knowledge on learning solution design and industry class concepts. Assists in program evaluation, including assessment of processes and results, to align with Bank goals and objectives.
4. Subject Expertise - Acts as a subject matter expert on facilitation and learning solutions. Participates in creating and maintaining core curriculum learning plans and resources. Supports specialized workshops and forums.

Qualifications

Bachelor's Degree with 3 years of experience in a customer-facing or service-oriented role within financial services OR a High School Diploma or GED with 7 years of relevant experience.

Preferred experience in Training, Facilitation, or related disciplines, with sales experience in consumer or business banking, or financial licensed banking.

Training and Facilitation certification is required within 1 year of hire.

This job posting remains active for 14 days from the initial posting date. Extensions may be made as needed. The role's salary varies by location, with base pay ranges specified for NC, SC, GA, and FL. Actual pay depends on skills, experience, location, and other factors. Total compensation may include incentives, bonuses, benefits, and other awards.

Our benefits programs are designed to support associates at all life stages. Full-time associates (20+ hours) are eligible for comprehensive benefits, including family support options. More information is available at https://jobs.firstcitizens.com/benefits.

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