Learning Delivery Lead – Agent Certification & Onboarding

Liveops; United States; Remote; USD 70,000 - 90,000; Full time

Job summary

Liveops is seeking a Learning Delivery Analyst to lead and deliver training and onboarding experiences for independent contractor agents as they certify for client programs. You will coordinate learning activities, analyze results, and adjust delivery to improve graduation rates.

You’ll work with the Learning Team and partners to ensure best practices are followed in content development and delivery. You will mentor new team members, develop engaging certification content, and manage schedules

Qualifications

• Bachelor’s Degree or equivalent years of work experience.
• 5-7 years’ experience in a project management, mentor or lead role.
• 5-7 years’ experience in training (virtual experience preferred).
• Experience developing learning activities and content.
• Experience working directly with internal and external partners.
• Thorough knowledge of Microsoft Office suite, Salesforce, and reporting best practices.
• Expert multi-tasker and able to handle impromptu changes in direction.

Responsibilities

• Lead and deliver training and onboarding experiences for agents while meeting graduation rate goals.
• Collaborate with Learning Team leadership and cross-functional partners to execute certifications.
• Develop and deliver content based on accepted learning principles.
• Analyze class results and trends to adjust delivery activities for better outcomes.
• Mentor new team members and contract facilitators.
• Deliver certification content in an engaging and effective manner.
• Develop and distribute agent communications using Liveops channels.

Skills

Project management

Mentor or lead experience

Training

Content development

Partner management

Microsoft Office

Salesforce

Reporting best practices

Multitasking

Education

Bachelor’s Degree or equivalent years of work experience

Tools

Microsoft Office

Salesforce

Job description

Liveops is seeking a Learning Delivery Analyst to lead and deliver training and onboarding experiences for independent contractor agents as they certify for client programs. You will coordinate learning activities, analyze results, and adjust delivery to improve graduation rates.

You’ll work with the Learning Team and partners to ensure best practices are followed in content development and delivery. You will mentor new team members, develop engaging certification content, and manage schedules