Learning, Compliance & Operations Lead

Emmaus; Saint Charles (MO); On-site; USD 33,000 - 36,000; Full time

Job summary

Emmaus in St. Charles, MO is seeking a Compliance and Operations Specialist to provide administrative, training, and marketing support. The role coordinates records, logistics, and reporting while ensuring a positive experience for employees and customers.

The position focuses on training facilitation, learning lab operations, facility rentals, and CRM-driven marketing activities, requiring a proactive, customer-focused professional with strong organizational skills.

Qualifications

• High school diploma or equivalent required.
• Minimum two years of admin/coordinator experience in operations, training administration, compliance support, customer service or project management.
• Strong customer service, communication, organization, problem-solving, and follow-through skills.
• Intermediate skills in MS Office Suite.
• On-site work in St. Charles 5 days a week.
• Occasional weekend or evening work.
• Exceptional facilitation or public speaking skills.
• Experience using social media websites is preferred.
• Experience utilizing CRM platforms is preferred.
• Experience delivering instructor-led training in classroom or group settings preferred.

Responsibilities

• Facilitate compliance training for employees and customers.
• Track and monitor employee compliance training, certifications, attendance, completion, expiration, and recertification requirements, maintaining learning system records and reports.
• Coordinate compliance and training operations across teams and drive process improvements.
• Maintain learning lab inventory, supplies, equipment, and instructional materials.
• Develop and maintain a Learning Lab event and promotional go-kits for outreach.
• Coordinate facility rental agreements and documentation; serve as primary contact for inquiries.
• Prepare welcome packets and support materials for external facility users.
• Manage facility readiness and day-of-event operations (room setup, access, HVAC, tech).
• Communicate rental schedules and facility usage to stakeholders.
• Take photos of events and trainings for promotional purposes.
• Collaborate with marketing to update brochures, materials, and videos.
• Ensure training offerings are in CRM (CVENT) and on websites.
• Track leads, interactions, training participation, and sales activity in CRM.
• Monitor marketing performance metrics and represent Emmaus at events.
• Manage invoicing, billing, expense coding, and related reporting.

Skills

Customer service

Communication

Organization

Problem solving

Follow-through

Public speaking

Facilitation

MS Office

Social media

Education

High school diploma or equivalent

Tools

CRM systems

CVENT

Canva

Job description

Emmaus in St. Charles, MO is seeking a Compliance and Operations Specialist to provide administrative, training, and marketing support. The role coordinates records, logistics, and reporting while ensuring a positive experience for employees and customers.

The position focuses on training facilitation, learning lab operations, facility rentals, and CRM-driven marketing activities, requiring a proactive, customer-focused professional with strong organizational skills.