Compliance & Training Operations Architect

EMMAUS; Saint Charles (MO); On-site; USD 42,000 - 65,000; Full time

Job summary

Emmaus is seeking a Compliance and Operations Specialist to provide administrative, marketing, and operational support for training, learning systems, facility rentals, and customer engagement. You will coordinate records, communications, logistics, and day-to-day processes to ensure efficient operations and a positive experience for employees and customers.

The role covers facilitation of compliance training, Learning Lab operations, and collaboration with marketing and CRM teams.

Qualifications

• High school diploma or equivalent required.
• Minimum two years administrative/coordination experience in operations, training administration, compliance support, customer service or project management.
• Strong customer service, communication, organization, problem-solving, and follow-through skills.
• Intermediate skills in MS Office Suite.
• Ability to work on-site in St. Charles, MO 5 days a week.
• Occasional weekend or evening work.
• Exceptional facilitation or public speaking skills.
• Experience creating marketing materials using Canva preferred.
• Experience coordinating training, events, facilities, customer services, or business operations preferred.
• Experience using social media websites is preferred.
• Experience utilizing CRM platforms is preferred.
• Previous experience delivering instructor-led training in classroom or group environment is preferred.

Responsibilities

• Facilitate training compliance and administer tracking, certifications, attendance, and reports.
• Manage Learning Lab operations, inventory, and promotional go-kits.
• Coordinate facility rentals and manage day-of-event readiness and setup.
• Support marketing, CRM, and business development with materials and campaigns.
• Maintain standardized templates and records; improve administrative workflows.
• Support special projects and perform other duties as assigned.
• Operate office equipment and manage multiple deadlines independently.
• Assist during crisis or emergencies with data collection and reporting.

Skills

Customer service

Communication

Organization

Problem solving

Follow-through

Public speaking

Facilitation

MS Office

Canva

CRM platforms

Social media

Education

High school diploma or equivalent

Tools

MS Office Suite

Canva

CRM systems

CVENT

Job description

Emmaus is seeking a Compliance and Operations Specialist to provide administrative, marketing, and operational support for training, learning systems, facility rentals, and customer engagement. You will coordinate records, communications, logistics, and day-to-day processes to ensure efficient operations and a positive experience for employees and customers.

The role covers facilitation of compliance training, Learning Lab operations, and collaboration with marketing and CRM teams.