Learning Architect & Field Training Lead

Imaging Business Machines, LLC; Birmingham (AL); On-site; USD 70,000 - 95,000; Full time

Job summary

ibml is seeking a Training and Development Specialist to design, coordinate, and support training programs for field service technicians, service partners, and internal teams. You will create and maintain training materials, work with SMEs to develop content, and establish a continuous learning model supported by the learning management system.

The role emphasizes instructional design, effective communication, organization, and a passion for developing others, with travel up to 10% to support

Qualifications

• Experience working in field service, equipment maintenance, manufacturing, service operations, training, or a related environment.
• Prior experience in training, instructional design, course development, mentoring, coaching, or employee development is strongly preferred.
• Experience creating training materials, job aids, presentations, assessments, videos, or instructional content.
• Experience using or administering a learning management system is preferred.
• Ability to work with subject matter experts and convert complex information into clear, structured, and practical learning content.
• Excellent communication, facilitation, and presentation skills.
• Ability to explain complex concepts to individuals with varying levels of knowledge and experience.
• Strong organizational, project coordination, and time‑management skills.
• Willingness to travel and support field‑based training initiatives.
• Proficiency with Microsoft Office Suite and training‑development tools.

Responsibilities

• Collaborate with subject matter experts across the organization to design and develop training programs.
• Coordinate with subject matter experts to deliver instructor-led, hands-on, virtual, and self-paced training.
• Develop and maintain training materials, including course content, manuals, presentations, videos, assessments, job aids, and troubleshooting guides.
• Establish and maintain a continuous training model that includes onboarding, recurring training, refresher courses, product updates, and certification requirements.
• Support the administration and ongoing use of the company’s learning management system, including course assignments, completion tracking, reporting, and certification records.
• Coordinate training for field service technicians, internal teams, and third-party service partners on installation, maintenance, troubleshooting, diagnostics, and service procedures.
• Evaluate training effectiveness through assessments, participant feedback, certification results, and field performance metrics.
• Identify knowledge and skill gaps across the service organization and recommend targeted training and development solutions.
• Partner with Engineering, Product Management, Manufacturing, and Service teams to remain current on product updates, process changes, new releases, and service requirements.
• Coordinate the communication and distribution of service bulletins, product updates, and training materials to ibml employees and service partners.
• Support new product launches by developing training content, coordinating subject matter experts, and ensuring service teams are prepared to support the product.
• Provide field‑based coaching, on‑the‑job training, and development support as needed to reinforce learning and improve knowledge transfer.
• Ensure training programs align with company procedures, safety standards, quality expectations, and service best practices.
• Maintain accurate training records and monitor employee and partner certification progress.
• Continuously improve training content, delivery methods, and learning tools based on business needs, participant feedback, and performance results.
• Travel up to 10% to support training delivery, field coaching, and service initiatives.

Skills

Field service

Equipment maintenance

Instructional design

Course development

Mentoring

Coaching

Learning management system

Communication skills

Organization

Travel readiness

Tools

Microsoft Office

Learning management systems

Job description

ibml is seeking a Training and Development Specialist to design, coordinate, and support training programs for field service technicians, service partners, and internal teams. You will create and maintain training materials, work with SMEs to develop content, and establish a continuous learning model supported by the learning management system.

The role emphasizes instructional design, effective communication, organization, and a passion for developing others, with travel up to 10% to support