Learning Architect & Facilitator

Surge Staffing; Columbus (OH); On-site; USD 55,000 - 85,000; Full time

Job summary

Surge Staffing is seeking a Training Specialist to lead the development, delivery, and continuous improvement of training programs for field and headquarters staff.

You will design materials, facilitator guides, SOPs and job aids; deliver instructor-led, virtual, and blended sessions; and partner with leaders to ensure learners gain practical knowledge and skills.

This role emphasizes adult learning, measuring training impact, and partnering across departments to drive growth.

Qualifications

• 3+ years of experience in training, employee development, or learning & development.
• Experience facilitating instructor-led, virtual, and blended training.
• Experience developing training materials, SOPs, job aids, and facilitator guides.
• Strong presentation, communication, coaching, and facilitation skills.
• Experience partnering with managers, field leaders, and cross-functional teams.
• Experience with LMS platforms, learner tracking, and training reporting.
• Strong program evaluation and continuous improvement skills.
• Ability to manage multiple training initiatives in a fast-paced environment.

Responsibilities

• Facilitate engaging instructor-led, virtual, and blended training programs for field and headquarters employees.
• Deliver onboarding, operational, systems, leadership, and professional development training.
• Adapt delivery methods to meet the needs of diverse audiences and learning styles.
• Create an inclusive learning environment that encourages participation and knowledge retention.
• Provide coaching, guidance, and reinforcement to support skill application on the job.
• Design, develop, and update training materials, facilitator guides, participant guides, job aids, and reference resources.
• Partner with subject matter experts to create accurate, relevant, and effective learning content.
• Translate business processes and operational procedures into learner-friendly training programs.
• Ensure training materials remain current and aligned with organizational goals, policies, and procedures.
• Incorporate adult learning principles and best practices into all training programs.
• Build strong working relationships with field leaders, headquarters departments, and key stakeholders.
• Gather feedback to identify training opportunities and improve learning experiences.
• Support operational initiatives through timely and effective training solutions.
• Serve as a trusted resource for employees and managers seeking learning and development support.
• Measure training effectiveness through evaluations, feedback, observations, and performance metrics.
• Analyze training data and recommend enhancements to improve learner engagement and results.
• Continuously improve training content, delivery methods, and learner resources.
• Support the implementation of new learning initiatives and organizational changes.
• Upload, maintain, and organize learning content within the Learning Management System (LMS).
• Assist with curriculum assignments, learner tracking, and training completion monitoring.
• Generate and review training reports as needed.
• Partner with the Training Coordinator to ensure accurate learning records and data integrity.

Skills

Training & development

Facilitation

Presentation

Coaching

Stakeholder management

LMS proficiency

Program evaluation

Curriculum development

Tools

LMS platforms

Job description

Surge Staffing is seeking a Training Specialist to lead the development, delivery, and continuous improvement of training programs for field and headquarters staff.

You will design materials, facilitator guides, SOPs and job aids; deliver instructor-led, virtual, and blended sessions; and partner with leaders to ensure learners gain practical knowledge and skills.

This role emphasizes adult learning, measuring training impact, and partnering across departments to drive growth.