Learning & Development Facilitator NEW

Dutech Systems; Boston, Northern (MA, KY); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Dutech Systems in Boston, MA seeks an experienced Learning & Development Facilitator & Instructional Designer to deliver engaging programs and design high-quality trainings supporting employee and leadership development.

The ideal candidate creates inclusive, interactive environments and guides meaningful conversations with professionalism, sensitivity, and confidence. Proficiency with Storyline, Teams, Zoom, and MS Office is expected.

Qualifications

• 5+ years facilitating instructor-led training, workshops, or adult learning programs.
• Experience designing and developing instructor-led and blended learning solutions.
• Strong knowledge of adult learning principles and instructional design methodologies.
• Exceptional facilitation, presentation, and public speaking skills.
• Experience facilitating discussions on DEIB and sensitive workplace topics.
• Experience delivering management and leadership development programs.
• Strong interpersonal skills to engage employees at all levels.

Responsibilities

• Facilitate instructor-led training in-person and virtually using established curricula and materials.
• Develop and update facilitator guides, participant workbooks, presentations, and job aids.
• Collaborate with SMEs to validate content and ensure technical accuracy.
• Apply ADDIE/SAM methodologies to design effective learning experiences.
• Evaluate learner feedback and metrics to drive improvements.
• Maintain accurate attendance, evaluation, and training records.

Skills

Facilitation

Instructional Design

DEIB

Public Speaking

MS Office

MS Teams/Zoom

LMS

Articulate Storyline 360

Education

Bachelor's degree in Education/Training or related field

Tools

Articulate Storyline 360

Microsoft Teams

Zoom

MS Office Suite

Job description

We are seeking an experienced Learning & DevelopmentFacilitator & Instructional Designer to deliver engaging learningexperiences and design high-quality training programs that support employee andleadership development. The ideal candidate is an exceptional facilitator andcommunicator who creates respectful, inclusive, and interactive learningenvironments while guiding meaningful conversations with professionalism,sensitivity, and confidence.

Key Responsibilities

• Facilitate instructor-led training programs in both in-person and virtual environments using established curricula and learning materials. Note: In-person facilitation may require statewide travel.
• Facilitate learning experiences focused on leadership development, communication, emotional intelligence, team effectiveness, change management, conflict resolution, performance management, and inclusive workplace practices.
• Foster an engaging, psychologically safe learning environment that encourages participation, collaboration, and knowledge sharing.
• Skillfully manage group dynamics and respond thoughtfully to challenging questions and sensitive discussions.
• Design and develop learner-centered training materials, including facilitator guides, participant workbooks, presentations, job aids, and supporting resources.
• Apply adult learning principles and established instructional design methodologies (e.g., ADDIE, SAM) to create effective learning experiences.
• Collaborate with subject matter experts (SMEs) to gather content, validate technical accuracy, and develop relevant instructional materials.
• Evaluate participant feedback and learning metrics to identify opportunities for continuous improvement.
• Provide observations and recommendations to program leaders regarding participant engagement and training effectiveness.
• Maintain accurate attendance, evaluation, and training records.

Required Qualifications

• Minimum of five (5) years of experience facilitating instructor-led training, workshops, or adult learning programs.
• Demonstrated experience designing and developing instructor-led and blended learning solutions.
• Strong knowledge of adult learning principles and instructional design methodologies.
• Exceptional facilitation, presentation, and public speaking skills.
• Experience facilitating discussions related to diversity, equity, inclusion, and belonging (DEIB) and other sensitive workplace topics.
• Experience delivering management and leadership development programs.
• Strong interpersonal and relationship-building skills with the ability to engage employees at all organizational levels.
• Proficiency with Microsoft Office Suite and virtual learning platforms such as Microsoft Teams and Zoom.
• Strong organizational skills with the ability to manage multiple projects and priorities.

Preferred Qualifications

• Experience coaching, consulting with, or supporting leaders at all organizational levels to strengthen leadership effectiveness.
• Familiarity with learning management systems (LMS) and learning analytics.
• Experience evaluating learning outcomes and using data to improve training programs.
• Experience with Articulate Storyline 360 a plus