Learning and Resource Center Associate

Iowa Valley Community College District; Iowa Falls (IA); On-site; USD 17,000 - 24,000; Part time

Job summary

Iowa Valley Community College District is seeking a part-time Learning and Resource Center Associate in Iowa Falls, IA. You will assist students with LR Center resources, campus services, and technology support, including IT solutions, student IDs, proctoring exams, and lending programs.

Responsibilities include bookstore coordination, inventory, event programming, and daily operations. Strong communication and FERPA-compliant discretion are required.

Qualifications

• High school diploma or equivalent required.
• Associate degree preferred; one year related experience required.
• Experience in an office environment preferred; substitutions allowed.

Responsibilities

• Assist students with LR Center resources, IT solutions, student IDs, proctoring exams, and laptop lending; assist receptionist by answering calls.
• Assist ACCESS Online Bookstore; track textbook intake, pickup, and communicate availability.
• Develop and assess engagement programs to increase student participation; collaborate on campus/community programming.
• Support daily operations by maintaining the Panther Shop and inventory; complete sales through POS.
• Catalog and maintain library materials; track usage data for monthly reports.

Skills

Customer service

Communication skills

Office software

FERPA compliance

Library procedures

Problem solving

Team player

Data entry

POS system

Education

High school diploma or equivalent

Associate degree preferred

Tools

POS system

Job description

Position:Learning and Resource Center Associate

Location: Iowa Falls, IA

Job Id:928

# of Openings:1

Job Title: Learning and Resource Center Associate
Department: Learning and Resource Center
Reports To: Learning and Resource Center Manager
Job Classification: Non-exempt
Location: Ellsworth Community College, Iowa Falls, IA
Rate of Pay:$15.00 per hour
Schedule: Less than 29 hours per week
Summary:The purpose of this position is to assist students and Learning and Resource Center patrons with accessing resources, services, materials, and technology support. This includes providing support for Resource Center operations, student success initiatives, campus services, and community engagement activities while representing the college in a positive manner with prospective, current, and former students, employees, and the community.
Job Duties:

• Assists students with accessing and using Learning and Resource Center resources; IT Solutions, issuing Student ID’s, proctoring exams, Laptop Lending Program. Assists Campus Receptionist with answering phone calls.
• Assists students with the ACCESS Online Bookstore. Tracks textbook intake and pick up and communicates with students on textbook availability and returns.
• Develops, coordinates, and assesses passive student engagement programs, including interactive displays, contests, and self-guided activities that increase student participation and awareness of campus services. Collaborates with the Learning and Resource Center Manager to implement campus and community programming, build partnerships, and support student success.
• Supports daily operations by maintaining a clean and organized Panther Shop and inventory space. Completes sales transactions through the POS system.
• Catalogs, processes, and maintains library materials, including labeling, covering, shelving, inventory management, and overdue-item tracking. Tracks usage data for monthly reports.

Education and Experience:High school or high school equivalency diploma required, associate’s degree preferred. One-year related experience required, three years of experience in an office environment preferred. Experience can be substituted for education. Education can be substituted for experience.

Abilities:Must be able to work a flexible schedule. Ability to communicate effective orally and in writing using business English. Knowledge of library procedures and protocols. Skill in independent decision making, the ability to exercise good judgment, and use critical thinking. Ability to work in an environment of shifting priorities, frequent interruptions, hectic pace, interaction with students, staff, and the public. Knowledge of computer software programs, which may include Word, Excel, PowerPoint; library, learning management system and other district software products; and software downloaded onto student computers for specific courses. Skills to work independently as well as be a collaborative team player in completing assigned tasks and meeting deadlines. Skills to handle moderately to highly confidential matters and materials with discretion. Skills in excellent customer service including phone and in-person reception etiquette. Proficiency with office machines including printers, copiers, etc. Must abide by FERPA regulations and maintainconfidentiality at all times.

Note:Must be legally eligible to work in the United States without employer sponsorship.

Iowa Valley Community College District does not discriminate in its programs, activities, or employment on the basis of race, color, national origin, sex, disability, age, sexual orientation, gender identity, creed, religion, actual or potential family, parental or marital status, or other protected classes. If you have questions or complaints related to compliance with this policy, please contact the District Equity Coordinator, 3702 S. Center Street, Marshalltown, IA 50158, 641-844-5523,[e-mail].