Continuing Education (CE) Coordinator

Grow Clinton; Davenport (IA); On-site; USD 40,000 - 55,000; Full time

Job summary

Grow Clinton is seeking an Administrative/Professional Staff member at the Blong Technology Center in Davenport, Iowa. The role includes managing Continuing Education class delivery and data management.

The ideal candidate must have an Associate's degree, three years of relevant experience, and proficiency in Microsoft Office. Responsibilities include coordinating online programs, preparing enrollment reports, and assisting in daily operations.

The position may require occasional lifting and prolonged periods of sitting. Great customer service and communication skills are essential.

Qualifications

• At least three years of related work experience in business or education.
• Ability to work independently and meet deadlines under pressure.
• Proficiency in various software applications.

Responsibilities

• Coordinate online programs and prepare monthly enrollment reports.
• Provide accurate reports for leadership and staff for decision-making.
• Assist in daily operations and centralize functions for efficiency.

Skills

Organizational skills

Communication

Customer service

Time management

Problem solving

Adaptability

Critical thinking

Data management

Education

Associate's degree or equivalent experience

Bachelor's degree preferred

Tools

Microsoft Office Suite

Enrollment Management Software systems

Job description

Job Type: Administrative/Professional Staff

Supervisor's Title: Associate Director of CE Operations

Location: Blong Technology Center, Davenport (12)

Job Description

Performs a variety of duties related to the delivery of Continuing Education classes and management of data for the department. Coordinate online programs, preparation of monthly enrollment reports for the department, communicate class building schedules to other departments. Back‑up for our Operations team members, work on special projects, maintains records and files, and other clerical tasks.

Required Qualifications

• Associate's degree or equivalent experience required; bachelor's degree preferred.
• Must have at least three years successful related work experience in business, education or related area.
• Demonstrated ability to organize data, work independently and meet deadlines, and work accurately under pressure. Ability to communicate and relate well with faculty, administrators, students and the general public is critical.
• Must possess computer proficiency using various software applications, including Microsoft Office Suite Applications.
• Customer service: The ability to anticipate and proactively address customer needs.
• Communication: The ability to express ideas clearly and concisely, both verbally and in writing.
• Teamwork: The ability to work well with others to achieve a goal.
• Problem solving: The ability to manage challenging situations at work productively and positively.
• Time management: The ability to prioritize tasks, work efficiently, and meet deadlines.
• Critical thinking: The ability to objectively analyze and evaluate information to form reasoned judgments and make informed decisions.
• Organization: The ability to prioritize tasks, create plans, and implement solutions.
• Adaptability: The ability to adapt to change.

Preferred Qualifications

• Experience with Enrollment Management Software systems helpful.

Physical Demands

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Ability to lift up to 10 lbs. occasionally, open filing cabinets and bend or stand as necessary. Prolonged periods sitting at a desk and working on a computer.

Typical Duties and Responsibilities

• Assist program managers in the performance of daily operations and projects. Centralize operations functions to increase efficiency of processes.
• Source of accurate information and guidance for staff in the area of program development and implementation to ensure consistency and compliance with Department of Education, and to maintain department accuracy with CIP numbers, Code Sets, Clock hours, and Contact hours.
• Generation of accurate reports for CE leadership and staff, in all areas of CE, to aide in analyzing data and decision-making for progress towards department goals.
• Develops and maintains monthly progress reports for CE enrollment, contact hours, grades, and distributes to leadership and staff. Creates monthly and annual year‑end data validation reports, as well as year‑end data support for performance analysis and data reporting requirements. Creates or advises on the creation of customized reports within Lumens.
• Produces data reports for the marketing department for creation of catalogs and brochures. Provides editing and proofing catalogs and brochures; forwards on to marketing department for printing.
• Communicates with appropriate personnel regarding CE class schedule for front desk coverage or building closures. Run room schedule reports and approve room reservations in district software for rooms.
• Works within CE department budgets. Prepares budget change orders and journal entries to move money for various programs.
• Manage and update class evaluation process.
• Manage and coordinate documentation of all core CE operational processes, and ensure compliance. Develop and maintain a Standard Operating Procedures (SOP) manual for the Workforce Division.
• Coordinates cross‑training of CE operations staff to provide backup coverage.
• Supports cross‑training for staff in all non‑credit areas of the college and satellite locations.
• Works on special projects, individually or within a committee, which may include planning, coordinating, researching, creating, or recording information.
• Serves as online platform (e.g. Canvas) expert for operations team. Adds CE students to online classes within canvas software.
• Performs other duties as assigned.

EICC Non-Discrimination Statement

It is the policy of Eastern Iowa Community College District not to discriminate in its programs, activities, or employment on the basis of race, color, national origin, sex, disability, age, sexual orientation, gender identity, creed, religion, and actual or potential family, parental or marital status, as required by the Iowa Code §§216.6 and 216.9, Titles VI and VII of the Civil Rights Act of 1964 (42 U.S.C. §§ 2000d and 2000e), the Equal Pay Act of 1973 (29 U.S.C. § 206, et seq.), Title IX (Educational Amendments, 20 U.S.C. §§ 1681-1688), Section 504 (Rehabilitation Act of 1973, 29 U.S.C. § 794), and Title II of the Americans with Disabilities Act (42 U.S.C. § 12101, et seq.).

If you have questions or complaints related to compliance with this policy, please contact EICC's Equal Employment Opportunity Officer/Equity Coordinator, Eastern Iowa Community College District, 101 West Third Street, Davenport, Iowa 52801, 563-336-5222, [e-mail] or the Office for Civil Rights, U.S. Department of Education, Cesar E. Chavez Memorial Building, 1244 Speer Boulevard, Suite 310, Denver, CO 80204-3582, Telephone: [phone]. FAX: [phone]; TDD: 800-877-8339 or Email: [e-mail]