Learning and Development Coordinator

Triplenet Technologies; Seattle (WA); Hybrid; USD 32,000 - 52,000; Full time

Job summary

Triplenet Technologies in Seattle is seeking a Learning & Development Coordinator to organize and streamline our training programs, including leadership initiatives, career mobility efforts, and general training offerings. You will handle LMS administration, recordkeeping, invoicing, and contracts in a fast-paced environment.

The role requires customer-focused communication, scheduling, meeting prep, and on-site and virtual support for MS Teams and Zoom sessions, plus liaison duties with

Qualifications

• 2 year/ Associate degree in HR, Business Admin, CS, or closely related field.
• 3 years of experience using HRIS and LMS systems, data management or Organization Development.
• Experience with LMS course administration preferred.
• High level of computer literacy including MS Excel, Word, Outlook, PowerPoint, SharePoint, HRIS systems (EnterpriseOne), and LMS systems.
• Operational knowledge of office management and customer service methods.
• Ability to work in a changing environment with self-motivation.

Responsibilities

• Coordinate and logistics support for L&D offerings including leadership and career mobility programs.
• Manage LMS scheduling, course administration, and reporting.
• Track training records, evaluations, and follow-ups for no-shows.
• Liaise with external facilitators and arrange room setups, equipment, and materials.
• Provide technical support for MS Teams and Zoom trainings.
• Arrange and secure training rooms and coordinate off-site venues including travel logistics.

Skills

LMS experience

MS Office proficiency

Customer service

Communication skills

Administrative support

Organizational skills

Data management

HRIS experience

SharePoint

LMS administration

Education

Associate degree in HR/Business/CS

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

PowerPoint

SharePoint

LMS systems

HRIS (EnterpriseOne)

Job description

Role:

Learning & Development Coordinator

Key Responsibilities and Duties:

Generally, coordination and logistics work

• Provides coordination and logistics support for all L&D offerings including but not limited to our internal and external leadership programs, our career mobility programs, and general training offerings. Exhibits strong customer focus and keeps internal and external stakeholders informed on a regular basis. Updates training and certification and compliance records. Supports the L&D team with administrative tasks such as invoice payments and managing contracts and purchase orders.
• Supports the L&D team in managing and administrating the learning management system (LMS), including scheduling and administrating courses, printing course rosters, updating training records, and running a variety of LMS reports.
• Manages training announcements, fliers, and training updates and serves as main contact for enrolling in training opportunities. Tracks course evaluations, prepares course feedback reports, and follows-up with no-shows as needed.
• Serves as the key liaison with external facilitators and consultants, makes security accommodations for their arrival, ensures equipment and room set up, materials for presentation, and remains available for their potential needs and questions.
• Supports our virtually led trainings on MS-Teams and Zoom. This includes technical support for participants, running polls, managing breakout rooms, and keeping everyone on schedule.
• Serves as the liaison for securing rooms for trainings and team off sites, both on and away from client "campus." Partners with venue personnel for room set-up, special meal requests, take-down, etc. Drops off and/or picks up supplies at off-site venues as requested. Sources new venues (low cost or free to client. Assists in travel to and from venue, including off sites as requested.
• Other duties as assigned.

Required Skills and Qualifications:

• Education: 2 year/ Associate degree in the area of Human Resources, Business Administration, Computer Science, or a closely related field
• 3 years of experience in using HRIS and LMS systems, data management, or Organization Development. Experience with LMS course administration preferred
• Basic principles, practices, and standards of human resources administration in assigned areas.
• High level of computer literacy including working knowledge of Microsoft Excel, Word, Outlook, PowerPoint, and SharePoint, HRIS systems (preferable EnterpriseOne), and LMS systems.
• Operational characteristics, services, and activities of assigned functions, programs, and departmental operations.
• Work organization and office management principles and practices.
• Customer service and public relations methods and techniques.
• Communication techniques and strategies to facilitate responding to inquiries and routing calls and customers to the appropriate staff member.
• Basic recordkeeping, bookkeeping, and mathematical knowledge and ability.
• Methods and techniques of proper phone etiquette.
• Principles of business letter and report writing.
• Modern office procedures, methods, and equipment including computers and computer applications such as word processing, spreadsheets, and statistical databases.
• Demonstrating a positive customer service orientation with both internal and external clients.
• Establishing and maintaining effective working relationships with other agency staff, management, vendors, outside agencies, community groups, and the general public.
• Performing responsible and difficult administrative support duties involving the use of independent judgment, personal initiative, and resourcefulness.
• Administrating parts of the learning management system such as creating course, enrollment management, updating training records, creating reports, etc.
• Ability to work in a changing environment; must be self-motivated.
• Updating, editing, and maintain the training SharePoint site on the intranet.
• Strong technical skills in MS Office Suite & LMS skills are a plus

Desired Certifications or Licenses (if any):

None

Location: Downtown Seattle

Duration: 2 months

Pay: $38.14 per hour

Type: Hybrid