Learning and Development Specialist

Solidarity HealthShare; Tempe (AZ); Hybrid; USD 70,000 - 95,000; Full time

Job summary

Solidarity HealthShare is seeking a Learning and Development Specialist to assess the current training environment and build a comprehensive program from the ground up. The role collaborates with leaders to translate needs into effective training tools, resources, and processes, including onboarding and ongoing development.

You will lead implementation, measurement, and continuous improvement across the organization.

Qualifications

• Experience designing training materials and curricula.
• Strong presentation, facilitation, and interpersonal skills.
• Ability to translate organizational needs into effective training programs.

Responsibilities

• Assess the organization’s current training programs, tools, and processes.
• Identify gaps and performance opportunities across departments.
• Develop a comprehensive L&D strategy and implementation plan.
• Build onboarding and new-hire training programs for a consistent employee experience.
• Create instructor-led, virtual, blended, and e-learning solutions as appropriate.
• Establish standardized training processes and documentation for consistency.
• Provide ongoing training and professional development opportunities.

Skills

Presentation

Facilitation

Communication

Interpersonal skills

Independent assessment

Education

Bachelor's degree in HR / Education / Organizational Development / Business Admin

3-5 years progressive L&D experience

Tools

Microsoft Office

Learning/training technology

Job description

Job Title: Learning and Development Specialist

Department: People Operations

Weekly Hours: 20-40 hours

Reports to: VP of People Operations

FLSA Status: Non- Exempt

POSITION OVERVIEW:

The Learning & Development Specialist will be responsible for assessing the organization’s current training environment, identifying employee and departmental training needs, evaluating existing tools and resources, and building a practical, sustainable training program that supports Employees and Affiliates.
This is a hands-on role for an experienced training professional who can come into the organization, assess what is currently working—and what is not—and develop a comprehensive training strategy and program from the ground up. The ideal candidate will be comfortable working directly with employees, managers, and leadership to understand operational needs and translate those needs into effective training programs, tools, resources, and processes.
The Learning & Development Specialist will also lead the implementation and delivery of training, establish consistent onboarding and ongoing development programs, create certification programs, and create methods for measuring training effectiveness and continuously improving the organization’s learning strategy.

DUTIES AND RESPONSIBILITIES:

Training Needs Assessment & Organizational Evaluation

• Conduct an initial assessment of the organization’s current training programs, processes, tools, resources, and learning technology.
• Meet with leadership, managers, and employees to understand current training needs, challenges, skill gaps, and performance opportunities.
• Identify gaps in onboarding, job-specific training, professional development, compliance training, and ongoing employee development.
• Evaluate existing training materials, SOPs, job aids, presentations, courses, and other learning resources.
• Assess the effectiveness and utilization of existing training tools and systems and make recommendations for improvement.
• Develop a prioritized training roadmap based on organizational needs, business objectives, and identified gaps.

Training Program Design & Development

• Design and build a comprehensive learning and development program aligned with organizational goals.
• Develop structured onboarding and new-hire training programs to create a consistent employee experience.
• Develop role-specific and department-specific training programs in partnership with managers and subject matter experts.
• Create instructor-led, virtual, blended, and e-learning training solutions as appropriate.
• Develop training curricula, facilitator guides, presentations, manuals, job aids, assessments, checklists, and other learning resources.
• Establish standardized training processes and documentation to ensure consistency across departments.
• Develop ongoing training and professional development opportunities for existing employees.
• Identify opportunities to incorporate coaching, mentoring, cross-training, and other development strategies.

Learning Tools & Technology Assessment

• Evaluate current LMS, learning platforms, training tools, and technology to determine how effectively they support organizational needs.
• Identify opportunities to improve the use of existing technology before recommending new systems.
• Administer and maintain LMS content, learning assignments, completion records, and training documentation.
• Research and recommend appropriate learning technologies, tools, and resources when additional solutions are needed.
• Develop processes for maintaining and updating training content and resources.

Training Measurement & Continuous Improvement

• Establish methods for measuring training effectiveness and return on investment.
• Develop assessments, surveys, knowledge checks, and other methods to evaluate learning outcomes.
• Analyze feedback and performance data to identify opportunities for improvement.
• Provide leadership with reports and recommendations regarding training priorities, outcomes, and future needs.

Stakeholder & Subject Matter Expert Collaboration

• Partner closely with department managers and leadership to identify workforce development priorities.
• Build relationships with subject matter experts and translate technical or operational knowledge into effective training.

Stakeholder & Subject Matter Expert Collaboration (continued)

• Work collaboratively with employees to understand real-world challenges and incorporate those insights into training solutions.
• Support leadership development, succession planning, and career development initiatives as the organization’s needs evolve.

The successful candidate will be expected to:

• Assess the organization’s current training programs, tools, systems, materials, and processes.
• Identify critical training and performance gaps across departments.
• Recommend improvements to existing training resources and technology.
• Develop a comprehensive learning and development strategy and implementation roadmap.
• Build or significantly improve the new-hire onboarding program.
• Develop standardized training programs and materials for key roles and departments.
• Establish consistent processes for training delivery, documentation, tracking, and evaluation.
• Implement measurable methods for evaluating training effectiveness.
• Create a sustainable training framework that can continue to grow with the organization.

REQUIRED QUALIFICATIONS & SKILLS:

• Demonstrated experience assessing training needs and developing training programs based on identified gaps.
• Experience creating training materials, curricula, job aids, presentations, assessments, and other learning content.
• Strong presentation, facilitation, communication, and interpersonal skills.
• Experience working directly with managers, employees, and subject matter experts.
• Ability to independently assess an organization’s needs and develop practical training solutions.
• Strong proficiency with Microsoft Office and learning/training technology.

EDUCATION AND EXPERIENCE:

• Bachelor’s degree in Human Resources, Education, Organizational Development, Business Administration, or a related field.
• 3–5 years of progressive experience in learning and development, training, instructional design, organizational development, or a related field.

PHYSICAL REQUIREMENTS:

• Ability to sit/ stand for extended periods of time.

WORKING ENVIRONMENT:

• Professional office setting and remote.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, and responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.