Lean Process Change Lead for Enterprise Solutions

Krogerdc; Cincinnati, Northern (OH, KY); Hybrid; USD 85,000 - 115,000; Full time

Benefits offered by this job

Healthcare coverage

Flexible scheduling

Employee Assistance Program

Associate discounts

Tuition reimbursement

Career growth opportunities

Job summary

The Kroger Family of Companies is seeking a Senior Process Improvement professional to help lead the solutions team in developing and implementing enterprise-level business processes that drive efficiency and customer satisfaction. You will partner with G.O., divisions, and store teams to translate strategic goals into actionable process improvements.

Responsibilities include facilitating sessions, documenting current/future states, and mentoring staff while aligning with the Every Customer

Qualifications

• 3+ years of experience in business project management/process improvement.
• Ability to lead a team of highly driven and talented individuals.
• Strong analytical and conceptual skills.
• Knowledge of lean tools and methodologies.
• Travel independently less than 75% to divisions and stores to document and measure work processes.
• Must be able to perform the essential job functions of this position with or without reasonable accommodation.

Responsibilities

• Assist in leading the process design team in the development of efficient enterprise-level business processes that improve and simplify work methods, deliver financial benefits, and improve our customers’ shopping experience.
• Ensure best practices and rollout support that align with the Every Customer, Every Time strategy are successfully implemented.
• Establish and maintain professional relationships with division leadership and division associates, including the division rollout manager, to understand, summarize and define work processes (current and future state)
• Guide the facilitation of working sessions to develop current/future state work processes
• Model, document and update standards
• Partner with Corporate Training and Development to develop training modules consistent with standards
• Consult with business specialists to develop and recommend potential business and technology solutions
• Collaborate with the Finance department to document the financial impact of process improvements
• Partner with the vice president and senior leadership to understand and guide the business and its priorities
• Define and document current/future state business processes, identify process improvement needs and develop plans to communicate and implement suggested improvements
• Travel independently less than 75% to divisions and stores to document and measure work processes
• Supervise and coach direct reports in the performance of their duties; complete performance excellence discussions and provide feedback to direct reports
• Must be able to perform the essential job functions of this position with or without reasonable accommodation

Skills

Analytical thinking

Leadership

Prioritization

Communication

Problem solving

Change management

Facilitation

Tools

Lean tools

Process mapping

Observation techniques

Job description

The Kroger Family of Companies is seeking a Senior Process Improvement professional to help lead the solutions team in developing and implementing enterprise-level business processes that drive efficiency and customer satisfaction. You will partner with G.O., divisions, and store teams to translate strategic goals into actionable process improvements.

Responsibilities include facilitating sessions, documenting current/future states, and mentoring staff while aligning with the Every Customer