Process Manager

Kroger; Cincinnati (OH); On-site; USD 70,000 - 97,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Tuition assistance

Job summary

A leading retail company in Cincinnati is seeking a Process Manager to oversee the development and implementation of efficient business processes. This role involves collaborating with cross-functional teams, leading project management efforts, and ensuring alignment with the company's customer-focused strategies. Candidates should have over 3 years of experience in business project management and demonstrate strong analytical and facilitation skills. The position offers competitive benefits, including medical insurance and tuition assistance.

Qualifications

• 3+ years experience in business project management or process improvement.
• Demonstrated competency in developing effective solutions to complex problems.
• Ability to work independently and travel as required.

Responsibilities

• Lead the process design team in developing efficient business processes.
• Ensure implementation of best practices aligning with the Customer 1st strategy.
• Establish professional relationships with leadership and associates.

Skills

Business project management

Process improvement

Analytical skills

Facilitation skills

Lean tools and methodologies

Job description

Join to apply for the Process Manager role at Kroger

The Base pay range is $70,000.00/yr - $97,000.00/yr.

Position Summary

Assist in the leadership of the solutions team and coordinate the development of solutions and projects. Direct the use of lean tools and methodologies to gather, summarize, and analyze data necessary for solution development, testing, and rollout. Support Freshness & Standards objectives and coordination with cross‑functional teams within General Office (G.O.) and divisions. Develop solutions working collaboratively with stakeholders from G.O., divisions and store associates in support of our Customer 1st strategy. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety.

Responsibilities

• Assist in leading the process design team in the development of efficient enterprise‑level business processes that improve and simplify work methods, deliver financial benefits, and improve our customers’ shopping experience.
• Ensure best practices and rollout support that align with the Customer 1st strategy are successfully implemented.
• Establish and maintain professional relationships with division leadership and division associates, including the division rollout manager, to understand, summarize and define work processes (current and future state).
• Guide facilitation of working sessions to develop current/future state work processes.
• Model, document and update standards.
• Partner with Corporate Training and Development to develop training modules consistent with standards.
• Consult with business specialists to develop and recommend potential business and technology solutions.
• Collaborate with the Finance department to document the financial impact of process improvements.
• Partner with the vice‑president and director of Solutions Development to understand and guide the business and its priorities.
• Define and document current/future state business processes, identify process improvement needs and develop plans to communicate and implement suggested improvements.
• Travel independently to divisions and stores to document and measure work processes.
• Supervise and coach direct reports in the performance of their duties; complete performance excellence discussions and provide feedback to direct reports.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Qualifications

• Senior Process Specialist.
• 3+ years experience in business project management / process improvement.
• Demonstrated competency in developing efficient and effective solutions to diverse and complex business problems.
• Ability to lead a team of highly driven and talented individuals.
• Ability to prioritize and assign work according to business priorities and strategies.
• Strong analytical and conceptual skills.
• Understanding of organizational impacts that result from changes to business processes/technologies.
• Ability to lead the development, re‑engineering, and documentation of business processes.
• Ability to elevate issues appropriately and drive them to resolution.
• Excellent facilitation skills with the ability to drive toward solutions.
• Ability to maintain a solutions‑focused approach.
• Knowledge of lean tools and methodologies.
• Knowledge of in‑store activities, including observations, performance measurements and summarizing observations.
• Ability to work overnight/unusual hours to perform in‑store tasks as needed.
• Ability to travel independently.

Seniority Level

Associate

Employment Type

Full‑time

Job Function and Industry

Management – Retail

Benefits

• Medical insurance.
• Vision insurance.
• 401(k).
• Tuition assistance.