Assistant Process Change Manager

Krogerdc; Cincinnati, Northern (OH, KY); Hybrid; USD 85,000 - 115,000; Full time

Benefits offered by this job

Healthcare coverage

Flexible scheduling

Employee Assistance Program

Associate discounts

Tuition reimbursement

Career growth opportunities

Job summary

The Kroger Family of Companies is seeking a Senior Process Improvement professional to help lead the solutions team in developing and implementing enterprise-level business processes that drive efficiency and customer satisfaction. You will partner with G.O., divisions, and store teams to translate strategic goals into actionable process improvements.

Responsibilities include facilitating sessions, documenting current/future states, and mentoring staff while aligning with the Every Customer

Qualifications

• 3+ years of experience in business project management/process improvement.
• Ability to lead a team of highly driven and talented individuals.
• Strong analytical and conceptual skills.
• Knowledge of lean tools and methodologies.
• Travel independently less than 75% to divisions and stores to document and measure work processes.
• Must be able to perform the essential job functions of this position with or without reasonable accommodation.

Responsibilities

• Assist in leading the process design team in the development of efficient enterprise-level business processes that improve and simplify work methods, deliver financial benefits, and improve our customers’ shopping experience.
• Ensure best practices and rollout support that align with the Every Customer, Every Time strategy are successfully implemented.
• Establish and maintain professional relationships with division leadership and division associates, including the division rollout manager, to understand, summarize and define work processes (current and future state)
• Guide the facilitation of working sessions to develop current/future state work processes
• Model, document and update standards
• Partner with Corporate Training and Development to develop training modules consistent with standards
• Consult with business specialists to develop and recommend potential business and technology solutions
• Collaborate with the Finance department to document the financial impact of process improvements
• Partner with the vice president and senior leadership to understand and guide the business and its priorities
• Define and document current/future state business processes, identify process improvement needs and develop plans to communicate and implement suggested improvements
• Travel independently less than 75% to divisions and stores to document and measure work processes
• Supervise and coach direct reports in the performance of their duties; complete performance excellence discussions and provide feedback to direct reports
• Must be able to perform the essential job functions of this position with or without reasonable accommodation

Skills

Analytical thinking

Leadership

Prioritization

Communication

Problem solving

Change management

Facilitation

Tools

Lean tools

Process mapping

Observation techniques

Job description

Assist in the leadership of the solutions team and coordinate the development of solutions and projects. Direct the use of lean tools and methodologies to gather, summarize, and analyze data necessary for solution development, testing, and rollout. Support Retail Operations objectives and coordination with cross functional teams within General Office (G.O.) and divisions. Develop solutions working collaboratively with stakeholders from G.O., divisions and store associates in support of our Every Customer Every Time strategy. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety.

Responsibilities

• Assist in leading the process design team in the development of efficient enterprise-level business processes that improve and simplify work methods, deliver financial benefits, and improve our customers’ shopping experience
• Ensure best practices and rollout support that align with the Every Customer, Every Time strategy are successfully implemented
• Establish and maintain professional relationships with division leadership and division associates, including the division rollout manager, to understand, summarize and define work processes (current and future state)
• Guide the facilitation of working sessions to develop current/future state work processes
• Model, document and update standards
• Partner with Corporate Training and Development to develop training modules consistent with standards
• Consult with business specialists to develop and recommend potential business and technology solutions
• Collaborate with the Finance department to document the financial impact of process improvements
• Partner with the vice president and senior leadership to understand and guide the business and its priorities
• Define and document current/future state business processes, identify process improvement needs and develop plans to communicate and implement suggested improvements
• Travel independently less than 75% to divisions and stores to document and measure work processes
• Supervise and coach direct reports in the performance of their duties; complete performance excellence discussions and provide feedback to direct reports
• Must be able to perform the essential job functions of this position with or without reasonable accommodation

Qualifications

MINIMUM

• 3+ years of experience in business project management/process improvement
• Demonstrated competency in developing efficient and effective solutions to diverse and complex business problems
• Ability to lead a team of highly driven and talented individuals
• Ability to prioritize and assign work according to business priorities and strategies
• Strong analytical and conceptual skills
• Understanding of organizational impacts that result from changes to business processes/technologies
• Ability to lead the development, re-engineering, and documentation of business processes
• Ability to elevate issues appropriately and drive them to resolution
• Excellent facilitation skills with the ability to drive toward solutions
• Ability to maintain a solutions-focused approach
• Knowledge of lean tools and methodologies
• Knowledge of in-store activities, including observations, performance measurements and summarizing observations
• Ability to work overnight/unusual hours to perform in-store tasks as needed

DESIRED

• Any experience as a senior process specialist
• Leading Lean/Six Sigma experience
• Green Belt trained/certified

Job Info

• Job Identification 157379
• Job Category Retail Operations
• Locations 1014 Vine St, Cincinnati, OH, 45202, US (On-site)

The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more. We'll help you thrive, with access to:

• – A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
• – Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
• – Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching.
• – Valuable associate discounts on purchases, including food, travel, technology and so much more.
• – Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
• – Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.

From one tiny Cincinnati grocery store more than a century ago, we’ve grown into what today is the nation’s largest grocer with nearly 2,800 stores in 35 states operating under 28 different names. As America’s grocer, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.
Here, people matter. That’s why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you’re caring, purpose-driven and hungry to learn, your potential is unlimited.
Whether you’re seeking a part-time position or a new career path, we’ve got a fresh opportunity for you.
Apply today to become part of our Kroger family!