Lean Operations Manager - Warehouse & CI Leader

Alo; North East (MD); Presencial; USD 90 000 - 130 000; Tempo integral

Resumo da oferta

Alo is seeking an Operations Manager to lead a high-performance operations team across inbound, pick/pack, outbound, and inventory control. You will drive safety, quality, and efficiency while coaching direct reports and aligning with client SLA targets.

You will champion continuous improvement, organize resources, and implement lean practices to reduce costs and improve service levels. This role requires strong data skills and cross-functional collaboration.

Qualificações

• Bachelor’s degree strongly preferred or HS degree or GED required.
• Experience with LEAN, Six Sigma, or similar process improvement ideologies; Six Sigma cert preferred.
• Minimum of 2 years of progressive Operations experience in a manager role.
• Experience leading up to 100 associates.
• Execution-focused and performance-oriented.
• Strong verbal and written communication skills.
• Ability to coach, mentor, and motivate direct reports.
• Proficient with Microsoft Office with emphasis on Excel.
• Ability to analyze data to identify defects and root cause analysis.

Responsabilidades

• Accountable to client SLA agreements and site-specific quality and fulfillment targets.
• Create and manage day to day operational strategy ensuring the campus operates in a safe, and productive manner.
• Actively contribute to the development of direct reports.
• Full work week responsibility of client or clients (including 2nd shift & weekend/donut shifts if applicable).
• Lead Individual Performance Management program for area.
• Responsible for planning, prioritizing, and communicating shift directives to insure efficiency, accuracy, and quality.
• Interact with clients on operational topics.
• Oversee all aspects of quality assurance including establishing metrics, applying industry best practices, and developing new tools and processes to ensure quality goals are met.
• Deliver performance evaluations to direct reports and provide feedback as necessary including salaried member of management.
• Promote and develop a culture of continuous improvement within the value stream.
• Deliver productivity and improvements in line with KPIs.
• Ownership of lean process improvement and CI initiatives.
• Organizes and manages all necessary resources required to improve safety, improve quality, increase customer service, and lower cost.
• Ensure all training and skills development programs, along with all Standard Operating Procures (SOPs) within the value stream are up to date and maintained.
• Promote a culture of high accountability, engagement, and associate empowerment.
• Manage relationship with on-site seasonal staffing representatives and advise director of operations on seasonal labor needs.
• Budget management for value stream.
• Perform all other duties assigned by supervisor or manager.

Conhecimentos

Leadership

Process improvement

LEAN

Six Sigma

Data analysis

Communication

Coaching

Mentoring

Collaboration

Excel

Math skills

Formação académica

Bachelor’s degree strongly preferred

HS Diploma or GED required

Ferramentas

Microsoft Excel

Microsoft Office

Descrição da oferta de emprego

Alo is seeking an Operations Manager to lead a high-performance operations team across inbound, pick/pack, outbound, and inventory control. You will drive safety, quality, and efficiency while coaching direct reports and aligning with client SLA targets.

You will champion continuous improvement, organize resources, and implement lean practices to reduce costs and improve service levels. This role requires strong data skills and cross-functional collaboration.