Lean Operations Manager - Fulfillment & Quality

Alo; Baltimore (MD); On-site; USD 90,000 - 120,000; Full time

Job summary

Alo is seeking an Operations Manager to lead an on-site operations team in Baltimore, driving inbound, pick/pack, and outbound shipments while maintaining inventory accuracy. The role emphasizes Lean initiatives, continuous improvement, and safety.

You will supervise up to 100 associates, develop direct reports, and ensure SLA performance, quality metrics, and cost efficiency align with client goals.

Qualifications

• Bachelor’s degree strongly preferred; HS Degree or GED required.
• Experience with LEAN/Six Sigma or similar process-improvement ideologies.

Responsibilities

• Accountable to client SLA agreements and site-specific quality and fulfillment targets.
• Create and manage day to day operational strategy ensuring the campus operates in a safe, and productive manner.
• Actively contribute to the development of direct reports.
• Full work week responsibility of client or clients (including 2nd shift & weekend/donut shifts if applicable).
• Lead Individual Performance Management program for area.
• Responsible for planning, prioritizing, and communicating shift directives to insure efficiency, accuracy, and quality.
• Interact with clients on operational topics.
• Oversee all aspects of quality assurance including establishing metrics, applying industry best practices, and developing new tools and processes to ensure quality goals are met.
• Deliver performance evaluations to direct reports and provide feedback as necessary including salaried member of management.
• Promote and develop a culture of continuous improvement within the value stream.
• Deliver productivity and improvements in line with KPIs.
• Ownership of lean process improvement and CI initiatives.
• Organizes and manages all necessary resources required to improve safety, improve quality, increase customer service, and lower cost.
• Ensure all training and skills development programs, along with all Standard Operating Procures (SOPs) within the value stream are up to date and maintained.
• Promote a culture of high accountability, engagement, and associate empowerment.
• Manage relationship with on-site seasonal staffing representatives and advise director of operations on seasonal labor needs.
• Budget management for value stream.

Skills

Process improvement

Team leadership

Data analysis

Communication

Problem solving

Education

Bachelor’s degree

HS Diploma or GED

Tools

Microsoft Excel

Job description

Alo is seeking an Operations Manager to lead an on-site operations team in Baltimore, driving inbound, pick/pack, and outbound shipments while maintaining inventory accuracy. The role emphasizes Lean initiatives, continuous improvement, and safety.

You will supervise up to 100 associates, develop direct reports, and ensure SLA performance, quality metrics, and cost efficiency align with client goals.