Bistro Collins Greeter

Loews Hotels & Co; Miami Beach, Northern (FL, KY); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Paid Sick Days

Vacation & Holidays

Bereavement

Pet Bereavement

Training & Development

Tuition Reimbursement

Pet Insurance

Free meals on shift

Hotel rates

Other discounts

Job summary

Loews Miami Beach Hotel in South Beach seeks a guest-focused restaurant team member to handle reservations, greet guests, and guide seating with polished service. You will maintain accurate guest histories and support servers to uphold high standards across the dining room.

Flexibility to work weekends and holidays is required. Headquartered in New York City, Loews Hotels & Co emphasizes growth, inclusion and continuous learning, offering extensive benefits and professional development

Qualifications

• Thorough knowledge of restaurant terminology and food service techniques and sanitation standards.
• Exceptional guest service skills.
• Excellent management, leadership, communication and organizational skills.
• Ability to work flexible schedule to include weekends and holidays.

Responsibilities

• Reservation Book: accept reservations and enter accurately into the record.
• Maintain guest history files and use information to enhance repeat guests experience.
• Maintain guest records: record arrival, cover count, seat assignment, turnover, availability.
• Greet guests in a polite professional manner and determine needs.
• Guide guests to appropriate table and assist with seating and menu presentation.
• Ensure removal of unnecessary place settings and notify servers of special needs.
• Inspect dining room appearance and monitor activity to maintain standards.
• Assist servers and staff to ensure performance to standard.
• Post meal side work and duties, maintain equipment cleanliness and safety.

Skills

Restaurant terminology

Food service techniques

Sanitation standards

Guest service

Leadership

Communication

Organizational skills

Job description

Loews Miami Beach Hotel offers careers at a reimagined oceanfront resort in South Beach. Team members support 790 renovated guestrooms and suites, direct beach access, an oceanfront pool deck, Sea Spa, six restaurants and lounges, and more than 65,000 square feet of meeting space.

Who We Are:

Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations. Growth and belonging start here; you’ll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role—from Guest Services to Finance, Culinary to IT—offers opportunities to grow and make a meaningful impact. Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

What We Offer:

• Competitive health & wellness benefits
• 401(k) & company match
• Paid Sick Days
• Vacation, and Holidays
• Paid Bereavement
• Paid Pet Bereavement
• Training & Development opportunities, career growth
• Tuition Reimbursement
• Pet Insurance
• Complimentary meals in Team Member Café while working
• Team Member Hotel Rates, other discounts, perks and more
• Benefits are subject to eligibility and may vary by position

Job Specific Controls

• Reservation Book, accepts reservations and enters them accurately into the record
• Maintains guest history files and uses information to enhance repeat guests experience
• Maintains guest records to; record arrival, cover count, seat assignment, turnover, availability
• Inspects menus to ensure cleanliness and acceptability
• Greets guests in a polite professional manner
• Determines guest needs, verifies table availability, assigns appropriate table for seating
• Guides guests to appropriate table
• Assists guests with seating, and presents menu
• Ensures removal of unnecessary place settings at occupied tables
• Notifies server of guest seating, and communicates any special needs or requests
• Inspects dining room appearance constantly, assigns correction of deficiencies to appropriate team member
• Monitors dining room activity, assists Servers and Assistants as needed to ensure performance to standard
• Assigns post meal side work, inspects dining room and service areas to ensure completion of all tasks
• Other duties as assigned
• General Promotes and applies teamwork skills at all times
• Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
• Is polite, friendly, and helpful to guests, management and fellow team members
• Executes emergency procedures in accordance with hotel standards
• Complies with required safety regulations and procedures
• Attends appropriate hotel meetings and training sessions
• Maintains cleanliness and excellent condition of equipment and work area
• Complies with hotel standards, policies and rules
• Recycles whenever possible
• Remains current with hotel information and changes
• Complies with hotel uniform and grooming standards

Qualifications

• Thorough knowledge of restaurant terminology and food service techniques and sanitation standards
• Exceptional guest service skills
• Excellent management, leadership, communication and organizational skills
• Ability to work flexible schedule to include weekends and holidays

Headquartered in New York City, Loews Hotels & Co is rooted in deep heritage in the hotel industry and excellence in service. As one of the only independently owned family hotel companies, we know that hospitality comes from the heart. Loews Hotels & Co owns and operates hotels and resorts across the U.S. and Canada. Located in major city centers and resort destinations, including multiple hotels in partnership with Universal Orlando Resort, Loews Hotels & Co features properties grounded in family heritage and dedicated to delivering unscripted guest moments, all with a locally handcrafted approach. We pride ourselves on the individuality and uniqueness of our offering. Joining Loews Hotels & Co means not just gaining a job, it means becoming a part of a family. A family where Team Member growth and empowerment are part of our DNA and have been for decades. We offer progressive benefits including paid parental leave, 401K matching and travel benefits, and opportunities for ongoing learning and development. But beyond that, as a member of the Loews Hotels family, you are part of a culture of diversity and inclusion, one that works hard to protect our environment with eco-friendly and sustainability programs, and one that is always a good neighbor to their communities, supporting them in ways large and small. We welcome you to join us.

Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.