Leadership Development Program - Rooms Trainee

Loews Hotels, LLC.; Miami Beach (FL); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Health & wellness benefits

401(k) with company match

Tuition reimbursement

Team member hotel rates

Job summary

Loews Miami Beach Hotel invites recent hospitality graduates to join its Leadership Development Program. This structured 12-month program provides rotations across the Rooms division, including Housekeeping, Reservations, Security, Engineering, Recreation, Guest Services, Valet and Front Office, with leadership workshops and mentorship.

The aim is to prepare graduates for supervisory roles within Loews Hotels.

Qualifications

• College senior or recent college graduate of a hospitality program.
• Willingness to relocate, depending on program offerings.
• Demonstrated leadership potential and strong communication skills.

Responsibilities

• Participate in a 12-month Leadership Development Program within the Rooms division.
• Rotations in Housekeeping, Reservations, Security, Engineering, Recreation, Guest Services, Valet, Front Office for about 6 months each.
• Attend workshops and training sessions focused on leadership and management.
• Work with managers and leaders to gain practical leadership experience and decision-making skills.
• Deliver exceptional guest service and uphold brand standards throughout the program.

Skills

Relocation willingness

Leadership potential

Education

Hospitality program degree/related

Job description

Loews Miami Beach Hotel offers careers at a reimagined oceanfront resort in South Beach. Team members support 790 renovated guestrooms and suites, direct beach access, an oceanfront pool deck, Sea Spa, six restaurants and lounges, and more than 65,000 square feet of meeting space.

Who We Are

Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here

you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

What We Offer

• Competitive health & wellness benefits, 401(k) & company match
• Paid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement
• Training & Development opportunities, career growth
• Tuition Reimbursement
• Pet Insurance
• Complimentary meals in Team Member Cafe while working
• Team Member Hotel Rates, other discounts, perks and more
• Benefits are subject to eligibility and may vary by position

Who We Are

Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here

you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

What We Offer

• Competitive health & wellness benefits, 401(k) & company match
• Paid Sick Days, Vacation, and Holidays, Paid Bereavement
• Pet Insurance and Paid Pet Bereavement
• Training & Development opportunities, career growth
• Tuition Reimbursement
• Team Member Hotel Rates, other discounts, perks and more
• Many of our Leadership positions are bonus eligible

What We're Looking For

Loews Leadership Development Program is designed to prepare graduates of accredited hospitality programs for their first leadership roles in hospitality. This specific role is an intensive, structured training program will take place over 12 months within the Rooms division. At the conclusion of the program, participants will be prepared with the necessary leadership skills and knowledge to advance into a leadership role within the company.

Who You Are

• Passionate about hospitality, specifically in the rooms sector.
• Eagerness to learn and improve leadership, communication and problem-solving skills.
• Ability to multitask and thrive in a fast-paced environment.
• Enthusiasm for the hospitality industry, a commitment to excellence, and a passion for delivering outstanding guest experiences.
• Acknowledgement of the Loews Hotels brand principles and adherence to the brand service promise.

What You'll Do

• Develop intricate knowledge of different areas of the rooms division by participating in rotations in the following areas for approximately 6 months:
  • Housekeeping and Laundry
  • Reservations
  • Security
  • Engineering
  • Recreation
  • Guest Services and Star Service
  • Valet
  • Front Office
• Learn operational procedures, best practices, and departmental functions through direct involvement and observations during rotations.
• Attend workshops and training sessions focused on leadership and management.
• Work closely with managers and division leaders to gain insights and practical knowledge about leadership and decision-making.
• Ensure exceptional guest service by understanding and addressing guest needs and concerns.
• Implement and uphold company standards for guest satisfaction and service quality.
• Assess and reflect on personal performance and progress with mentor feedback regularly.
• Collaborate with all Loews Hotels team members and contribute to a positive work environment, while fostering effective communication and teamwork.
• Progression through the program, with the end result of heightened supervisory and leadership responsibilities.

Your Experience Includes

• College senior or recent college graduate of a hospitality program.
• Motivation to combine formal education and knowledge gained within the program.
• Willingness to relocate, depending on program offerings.