Leadership Development In-Training (Front of House or Kitchen)

Chick-fil-A; Horn Lake (MS); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

1 Employee Meal per shift

Job summary

Chick-fil-A Horn Lake is seeking a Restaurant Leader to own shifts in front counter, kitchen, or drive-thru, modeling operations and coaching team members. You will hire, schedule, train, and supervise to deliver exceptional service in a fast-paced environment.

Leaders participate in a structured training path, with transitions from Team Member Trainer to Team Lead or higher, and support a culture of grit, ownership, and service excellence.

Qualifications

• Applicants must have previous experience leading others in a professional manner and environment.
• During training you can land between a Team Member Trainer, Team Lead, or Higher.

Responsibilities

• Demonstrate a passion for managing overall operations.
• Find, train, develop, and recognize the best people.
• Manage daily activities to ensure guests receive excellent customer service.
• Demonstrate awareness and concern for food quality and safety.
• Adjust to multiple demands and shifting priorities.
• Manage guest experience during shifts and costs of production.

Skills

Team leadership

People management

Communication

Hospitality excellence

Job description

If you are looking to make a positive impact in the Horn Lake, MS community through hospitality and inspire our team to deliver excellent service, then our restaurant is a perfect opportunity for you! We are seeking a high-level leader who can take ownership of an area of the restaurant (front counter, kitchen, or drive-thru).This role involves modeling in restaurant operations alongside team members, overseeing systems, and maintaining a team roster through hiring, scheduling, and training.Performance expectations are high, and this role is challenging. It is also a great opportunity to develop your leadership capacity and advance your career while also receiving an industry-leading wage and excellent benefits.

Our Core Values are: Grit, Humility, Ownership, Stewardship, and Tenacity. Which of these core values do you connect most with? We are seeking a passionate individual to join us in helping lead, shape, and grow from within.

Previous experience at a Chick-fil-A restaurant is a plus but not required.

***Applicants must have previous experience leading others in a professional manner and environment.***

***During this training process, you can land between a Team Member Trainer, Team Lead, or Higher.***

Looking for leaders who can work in one of the following shifts:

Kitchen Leadership Trainee Day shiftare responsible for Breakfast and Lunch

Shift: 5:30 am to 4 pm

Kitchen Leadership Trainee Night shiftare responsible for the Afternoon and Evening shift

Shift: 2:00 pm to close

• Achieving the desired results with food production and safety
• Coaching the behaviors and results of all Team Members

Those behaviors include:

• Sense of Urgency that creates surprisingly fast Speed of Service
• Attention to detail ensures that preparation and production procedures are followed
• Execution of systems that ensure a refreshingly clean environment
• Maintaining a work environment that ensures and promotes food safety
• Vigilant attention to the organization and appearance of your assigned area

Benefits:

Health Insurance

Dental Insurance

Vision Insurance

1 Employee Meal per shift

Behavior Characteristics:

• Average 45 hours per week in the restaurant
• Focus on systematically and effectively communicating all related goals and success factors to Team Members
• Combine critical thinking and practical leadership to create a culture of innovation
• Effectively coach and give direction
• Intentionally and methodically grow and nurture relationships with the staff
• Be able to connect with a multicultural team
• Align hiring, training, daily practices, and evaluation practices with the Vision of the organization and the Thematic Goal for the year
• Enthusiastically and passionately lead your team

As a Restaurant Leader, you will:

• Demonstrate a passion for the business and for managing the overall operations
• Find, train, develop, and recognize the best people
• Manage daily activities to ensure guests receive excellent customer service
• Demonstrate a strong awareness and concern for food quality and safety
• Adjust to multiple demands and shifting priorities
• Manage guest experience during your shift.
• Manage the costs of what's used during the production of your shift

Our Expectations of You

Character

• Take ownership of assigned shifts and complete all required tasks
• Be on time and offer your best at every shift
• Work with a sense of urgency
• Prioritize the needs of guests and the team before your own
• Read and abide by everything outlined in the team member handbook

Competency

• Set the example and uphold our standards of service among the team
• Arrange a team according to strengths, delegate tasks, and hold team members accountable
• Ensure team members complete daily food quality checks and cleaning tasks
• Coordinate kitchen operations to prepare catering orders alongside daily operations
• Possesses excellent verbal, written, and electronic communication skills
• Stand for periods up to 5 hours and lift objects as heavy as 50 lbs
• Be attentive to details and "the little things"

Chemistry

• Motivate and inspire others to do their best work
• Lead the team in carrying out our mission: Be Better, Be Second!
• Embody and help team members embody our values: Positivity, Growth, Ownership, Ambition, and Leadership.
• Resolve conflicts quickly and professionally.

Looking for leaders who can work in one of the following shifts:

FOH Leadership Development In-Training Day Shiftare responsible for Breakfast and Lunch

Shift: 5:45 am to 4 pm

FOH Leadership Development In-Training Night Shiftare responsible for the Afternoon and Evening shift

Shift: 2:00 pm to close

***Applicants must have previous experience leading others in a professional manner and environment.***

• Achieving the desired results with food production and safety
• Coaching the behaviors and results of all Team Members

Those behaviors include:

• Sense of Urgency that creates surprisingly fast Speed of Service
• Attention to detail ensures that preparation and production procedures are followed
• Execution of systems that ensure a refreshingly clean environment
• Maintaining a work environment that ensures and promotes food safety
• Vigilant attention to the organization and appearance of your assigned area

Benefits:

Health Insurance

Dental Insurance

Vision Insurance

Employee Meals

Behavior Characteristics:

• Average 45 hours per week in the restaurant
• Focus on systematically and effectively communicating all related goals and success factors to Team Members
• Combine critical thinking and practical leadership to create a culture of innovation
• Effectively coach and give direction
• Intentionally and methodically grow and nurture relationships with the staff
• Be able to connect with a multicultural team
• Align hiring, training, daily practices, and evaluation practices with the Vision of the organization and the Thematic Goal for the year
• Enthusiastically and passionately lead your team

As a Restaurant Leader, you will:

• Demonstrate a passion for the business and for managing the overall operations
• Find, train, develop, and recognize the best people
• Manage daily activities to ensure guests receive excellent customer service
• Demonstrate a strong awareness and concern for food quality and safety
• Adjust to multiple demands and shifting priorities

Our Expectations of You

Character

• Take ownership of assigned shifts and complete all required tasks
• Be on time and offer your best at every shift
• Work with a sense of urgency
• Prioritize the needs of guests and the team before your own
• Read and abide by everything outlined in the team member handbook

Competency

• Set the example and uphold our standards of service among the team
• Arrange a team according to strengths, delegate tasks, and hold team members accountable
• Ensure team members complete daily food quality checks and cleaning tasks
• Coordinate kitchen operations to prepare catering orders alongside daily operations
• Possesses excellent verbal, written, and electronic communication skills
• Stand for periods up to 5 hours and lift objects as heavy as 50 lbs
• Be attentive to details and "the little things"

Chemistry

• Motivate and inspire others to do their best work
• Lead the team in carrying out our mission: Be Better, Be Second!
• Embody and help team members embody our values: Positivity, Growth, Ownership, Ambition, and Leadership.
• Resolve conflicts quickly and professionally.

*Conditional based on restaurant and team member performance

**Contingent on tenure and role in the restaurant

If you schedule an interview and fail to appear, it will be reported to unemployment as a no-show, and you may lose your benefits. Please do not apply if you do not plan to attend an interview.

Working at a Chick-fil-A® restaurant is more than a job - it's an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.