Leader - Clinic Service Representative - Family Medicine

Henry Ford Health; Michigan; On-site; USD 19,000 - 25,000; Full time

Job summary

Henry Ford Health in Fraser, MI is seeking a Leader-Clinic Service Representative to ensure seamless patient registration and check-in/check-out processes. You will support insurance verification, cash collections, chart reconciliation, and onboarding of new clinic service staff.

The role emphasizes service excellence in a high-acuity Family Medicine setting with opportunities for growth within the Henry Ford Health system.

Qualifications

• High School Diploma or GED or equivalent.
• Experience as a Clinic Service Representative.
• Proven HFHS EHR proficiency.
• Strong work quality and productivity.
• Excellent communication skills.
• Ability to perform calculations and complete forms.
• Basic computer skills including email and software navigation.
• Ability to work with diverse populations and ages.
• Dependable, punctual with solid organization and multitasking.

Responsibilities

• Follow patient registration SOPs for face-to-face check-in and check-out.
• Preregistration, insurance verification, and cash collections.
• Chart reconciliation and patient discharge processing.
• Serve as a resource for Clinic Service Representatives and assist with new hire training.
• Discuss patients' financial responsibilities and connect with Customer Service Center.
• Support fast-paced environment for patients and clinic staff.

Skills

Experience as Clinic Service Rep

Excellent communication

Multi-tasking

Basic computer skills

Diversity & ages collaboration

Education

High School Diploma or GED

Tools

HFHS EHR

Job description

Company Description

Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford's care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation's most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus.

Job Description

Leader-Clinic Service Representative - Henry Ford Health - Family Medicine

Job Title

Leader-Clinic Service Representative

About the Department

Join our dynamic Clinic Services team at Henry Ford Health, serving the vibrant and fast-growing communities of Macomb County. Located near the beautiful Lake St. Clair, our clinic blends suburban comfort with easy access to Detroit, offering a prime location for both career growth and a fulfilling lifestyle. Our team is dedicated to providing exceptional patient care in a high-acuity environment, ensuring that every patient receives the highest standard of service.

Henry Ford Family Medicine - Fraser

15717 15 Mile Rd Clinton Township, MI 48035

Maps & Directions

Role Overview

As a Leader-Clinic Service Representaivev, you will play a crucial role in ensuring seamless patient registration and check-in/check-out processes. You will support both patients and clinic staff by managing insurance verification, cash collections, and chart reconciliation. Your leadership will be vital in guiding Clinic Service Representatives and contributing to a culture of service excellence.

Why Henry Ford Health

At Henry Ford Health, we are relentless advocates for exceptional care for our patients, communities, and each other. We come to do meaningful work and grow our careers, and we stay for the connection, support, and shared pride in making the impossible, possible.

What You Will Do

• Follow standard operating procedures for patient registration, including face-to-face check-in and check-out.
• Perform preregistration, insurance verification, and cash collections.
• Reconcile patient charts and manage patient discharge processes.
• Serve as a resource for Clinic Service Representatives and assist with new hire training.
• Discuss patients' general financial responsibilities and connect them with the Customer Service Center.
• Work effectively in a fast-paced environment with frequent interruptions, supporting both patients and clinic staff.

What You Will Need

Required Qualifications

• High School Diploma or G.E.D. equivalent.
• Experience as a Clinic Service Representative.
• Demonstrated excellence in utilizing HFHS EHR.
• Excellent work quality and quantity.
• Excellent communication skills.
• Ability to perform calculations and complete forms.
• Basic computer skills, including navigating software and email.
• Ability to work effectively with diverse populations and ages.
• Dependable and punctual with strong organizational skills and ability to multi-task.

Preferred Qualifications

• Familiarity with a clinic environment.
• Demonstrated ability to work with detailed information.

What We Offer

At Henry Ford Health, we foster an environment of collaboration and growth, where you can advance your career while contributing to our mission-driven work. We provide ample opportunities for learning and development, ensuring you can thrive both personally and professionally.

High School Diploma or G.E.D. equivalent. Experience as a Clinic Service Representative.