Clinic Service Representative

Henry Ford Health; Novi (MI); Hybrid; USD 34,000 - 52,000; Full time

Job summary

Henry Ford Health is seeking a Clinic Service Representative to support patient registration, preregistration, and financial coordination across our Novi, MI sites. The role emphasizes a welcoming patient experience, accurate data entry, and coordination with the Customer Service Center.

In this full-time position, you will work with clinic staff to ensure smooth check-in to discharge processes, including cash collections and chart reconciliation.

Qualifications

• High School Diploma or equivalent is required.
• Strong math/calculation ability for basic forms.
• Proficiency with computer information systems.
• Excellent interpersonal skills for patient, staff, and visitor interactions.
• Ability to multitask and work in a team setting.
• Basic computer skills including navigating software and email.

Responsibilities

• Greet patients with a warm welcome and manage face-to-face check-in/out.
• Handle preregistration, insurance verification, and cash collections.
• Reconcile patient charts and assist with discharge procedures.
• Discuss general financial responsibilities with patients and connect to Customer Service Center.
• Work efficiently in a fast-paced environment with interruptions.
• Collaborate with team to ensure accurate patient registration.

Skills

Customer service

Multitasking

Communication

Computer skills

Teamwork

Data entry

Education

High School Diploma or equivalent

Job description

Job Title

Clinic Service Representative - Primary Care / Same Day Clinic / Travel Clinic - Novi, MI - Full Time

About the Department

Join our team at the Columbus Center in Novi, MI. Our Corporate Business Office is a hub of activity, supporting the entire health system with essential services. Our team is dedicated to ensuring seamless patient experiences through efficient registration, insurance verification, and financial coordination. We take pride in our role as the first point of contact for patients, setting the tone for their care journey.

Role Overview

As a Clinic Service Representative, you'll play a vital role in ensuring a smooth and welcoming experience for patients across our healthcare system. You'll support patients, clinic staff, and medical teams by managing all aspects of patient registration, from check-in to discharge. Your work directly contributes to the efficiency and excellence of patient care, making a meaningful impact every day.

Why Henry Ford Health

At Henry Ford Health, we are relentless advocates for exceptional care for our patients, communities, and each other. We come to do meaningful work and grow our careers, and we stay for the connection, support, and shared pride in making the impossible, possible.

What You Will Do

• Greet patients and manage face-to-face check-in and check-out processes.
• Handle preregistration, insurance verification, and cash collections.
• Reconcile patient charts and assist with patient discharge procedures.
• Discuss general financial responsibilities with patients and connect them to the Customer Service Center.
• Work efficiently in a fast-paced environment with frequent interruptions.
• Collaborate with team members to ensure timely and accurate patient registration.

What You Will Need

Required Qualifications

• High School Diploma or equivalent.
• Ability to perform calculations and complete forms.
• Proficiency in using computer information systems.
• Strong interpersonal skills for effective communication with patients, staff, and visitors.
• Ability to multi-task and work in a team setting.
• Basic computer skills, including navigating software and email.

Preferred Qualifications

• Familiarity with a clinic environment.
• Experience working with diverse populations and age groups.

What We Offer

At Henry Ford Health, you'll have the opportunity to grow your career in a collaborative, mission-driven environment. We foster a culture of continuous learning and innovation, where your contributions make a real difference in the lives of our patients and communities.

Join Our Team

Company Description

Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford's care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation's most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus.