Lead Wireless Retail Team — Growth & ESOP

Arch Telecom; New York (NY); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

ESOP

Bonus earnings

Automatic raises

Career advancement

Phone plan discount

Health benefits

Job summary

Arch Telecom is seeking a Retail Associate Manager (RAM) to join our national wireless retail team. This role supports the Store Manager, drives sales, and coaches staff while delivering exceptional customer experiences across channels.

You will engage customers, demonstrate devices, and uncover needs to recommend accessories and services. The position emphasizes teamwork, energy, and a fast-paced, customer-first environment.

Qualifications

• Must have leadership abilities and strong communication skills.
• Experience in wireless sales or retail environments is preferred.
• Ability to train and coach a team while delivering outstanding customer service.

Responsibilities

• Assist Retail Store Manager in daily operations and coaching.
• Lead customer interactions and demonstrate products and services.
• Identify customer needs and provide personalized solutions.
• Develop relationships across channels to enhance the customer experience.

Skills

Leadership

Sales experience

Communication skills

Team leadership

Education

High school diploma

Job description

Arch Telecom is seeking a Retail Associate Manager (RAM) to join our national wireless retail team. This role supports the Store Manager, drives sales, and coaches staff while delivering exceptional customer experiences across channels.

You will engage customers, demonstrate devices, and uncover needs to recommend accessories and services. The position emphasizes teamwork, energy, and a fast-paced, customer-first environment.