Lead Web Content Administrator

System One; Washington (District of Columbia); Hybrid; USD 67,000 - 96,000; Full time

Job summary

System One is seeking a Lead Web Content Administrator for a 12-month contract-to-hire in the Reston, VA area. You will be the operational owner of a customer-facing web portal and work as an individual contributor on a Scrum team (~12 people).

Responsibilities include CMS administration, content governance, site search ownership, navigation and information architecture, analytics setup (GA 360 preferred), and ensuring a user-friendly, well-governed site aligned with business goals.

Qualifications

• Experience administering a CMS with content governance.
• Site search expertise is the top priority.
• Experience with taxonomy, navigation, and information architecture.
• Strong web analytics experience and ability to set up analytics tools.
• User experience optimization mindset.
• Excellent organization skills and ownership of day-to-day site operations.
• Ability to coordinate across technical and non-technical stakeholders.

Responsibilities

• Administer and manage a CMS with strong content governance.
• Own and improve site search behavior and findability.
• Manage navigation, taxonomy, and information architecture.
• Monitor and set up web analytics (Google Analytics 360 preferred).
• Keep the site user-friendly, consistent, and aligned with business objectives.
• Support efficient content delivery while maintaining quality and governance.
• Maintain the website through updates, upkeep, and continuous improvement.
• Archive outdated content and propose improvements based on data.
• Partner with cross-functional teams to keep the platform running smoothly.

Skills

CMS administration

content governance

site search expertise

taxonomy

navigation

information architecture

web analytics

Google Analytics 360

user experience optimization

organization skills

stakeholder coordination

Tools

Liferay

Job description

Title: Lead Web Content Administrator (Web Platform / CMS + Site Search)

Location: Hybrid — Reston, VA area ( ~2-3x/month)

Type: 12-month Contract-to-Hire

Compensation: $59/HR

What you’ll do

This role is the operational owner of a customer-facing web portal and focuses on the site platform experience (not writing net-new content). You’ll work as an individual contributor on a Scrum team (~12 people) and coordinate closely with development, communications, and product teams.

Key responsibilities include:

• Administer and manage a CMS and ensure strong content governance
• Own and improve site search (top priority), including search behavior and findability
• Manage and maintain navigation, taxonomy, and information architecture
• Monitor and set up web analytics (strong analytics background required; Google Analytics 360 preferred)
• Keep the site user-friendly, consistent, and aligned with business objectives
• Support efficient content delivery while maintaining quality, consistency, and governance
• Maintain the website through updates, upkeep, and continuous improvement
• Archive outdated content and recommend improvements based on insights and usage data
• Partner with cross-functional teams to keep the platform running smoothly

Must-have skills

• CMS administration experience + content governance
• Site search expertise (biggest priority)
• Experience with taxonomy, navigation, and information architecture
• Strong web analytics experience (ability to set up and use analytics tools)
• User experience optimization mindset
• Strong organization skills and comfort owning day-to-day site operations
• Ability to coordinate across technical and non-technical stakeholders

Nice-to-have

• Liferay experience (preferred; portal runs on Liferay)
• Experience conducting content audits
• HTML/CSS/JavaScript familiarity (helpful, not required)

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.