Our client,one of the world's largest investment companies,is actively looking for aContent Managerto join their team inMalvern, PA!This role is onsite hybrid 3x a week so local candidates are required.
This is a 6 month contract with the opportunity to extend and/or convert based on performance
Responsibilities
Workflow & Ticket Management
- Manage intake, prioritization, and routing of Jira tickets from CLEAR to PIPSCM, ensuring completeness of documentation (SEO briefs, Red Oak IDs, creative assets).
- Monitor daily ticket activity and status changes, ensuring timely elevation.
- Coordinate the submission of requests to the internal creative agency for page refresh and renewal based on criteria established.
- Ensure SEO recommendations and UX design feedback are incorporated into ticket documentation and review cycles.
Audit & Content Governance
- Lead monthly and quarterly audits of PIPS pages, focusing on expiry, compliance, performance metrics, and alignment with SEO and UX best practices.
- Maintain and enhance the Airtable repository of 700+ pages.
- Collaborate with UX and SEO teams to refine audit criteria and identify opportunities for content improvement.
Dashboard Development & Optimization
- Partner with analysts to evolve Power BI dashboards that monitor page performance, accessibility, and risk metrics.
- Integrate Adobe site performance metrics into dashboards to track client engagement, conversion intent, bounce rates, and UX signals.
- Surface SEO and UX insights to inform content prioritization and optimization strategies.
Red Oak Submission Processing
- Ensure Red Oak submissions are completed and accurately linked to Jira tickets prior to elevation and closed in compliance with retention policies.
- Develop processes for aggregating quarterly Red Oak submissions and tracking compliance status.
Cross-Functional Collaboration
- Coordinate with SEO strategists, designers, and UX strategists to align content delivery with business goals, search visibility, and user experience standards.
- Participate in PI Planning and CLEAR refinement sessions to surface blockers and align strategic priorities.
- Develop and maintain relationships with the internal creative agency to ensure that requests are handed off in good order.
- Collaborate with Subject Matter Experts (SMEs) and business partners on requirements and review of content updates and page data.
- Actively contribute to UX design reviews and SEO strategy sessions, providing content insights and recommendations.
Required Skills & Experience
- Bachelor’s degree in Business, Communications, Information Systems, or related field.
- 3+ years of experience in content operations, project coordination, or digital workflow management.
- Proficiency in Jira, Workfront, Airtable, Power BI, and Adobe Analytics.
- Strong organizational skills and attention to detail.
- Excellent communication and stakeholder management skills.
Preferred Skills
- Experience with Red Oak compliance workflows.
- Strong understanding of SEO principles and UX design strategy.
- Familiarity with design systems and accessibility standards.