Content Modernization Author

System One; Merrifield (VA); Remote; USD 39,000 - 44,000; Full time

Job summary

System One is seeking a Content Modernization Author for a long-term contract. The role focuses on reviewing, analyzing, and modernizing procedural, policy, reference, and knowledge content to meet EKM standards and improve AI readiness.

You will rewrite content using AI-enabled templates, collaborate with business unit SMEs, ensure plain-language usability, apply metadata and taxonomy, and support content migrations and governance across enterprise platforms.

Qualifications

• Bachelor's degree in Communications, English, Journalism, Technical Writing, Knowledge Management, Business, Education, or related field, or equivalent combination of training and experience.
• Experience creating, editing, or managing business, operational, instructional, procedural, or knowledge-based content.
• Experience collaborating with subject matter experts to capture and document business processes and procedures.
• Experience organizing complex information into concise, easy-to-understand documentation.
• Experience working within defined content standards, templates, style guides, or governance frameworks.
• Strong editing, proofreading, and quality assurance skills.
• Strong written and verbal communication skills.
• Strong organizational, planning, and time management skills.
• Ability to manage multiple assignments simultaneously while meeting established deadlines.
• Experience using Microsoft Office applications, including Word, Excel, PowerPoint, Teams, and SharePoint.
• Ability to work effectively in cross-functional and matrixed environments.

Responsibilities

• Review, analyze, and modernize existing content to meet EKM standards.
• Rewrite and structure content using AI-enabled templates and taxonomy requirements.
• Collaborate with SMEs to validate content accuracy and business intent.
• Ensure content adheres to plain-language and user-centered design principles.
• Apply metadata, tagging, and content governance standards to support search and AI-readiness.
• Participate in audits to identify outdated or duplicate information.
• Prepare assets for future platform migration activities.
• Support testing, validation, and remediation activities for content projects.
• Assist in quality assurance reviews to ensure content meets EKM standards.
• Track progress and report status for content portfolios.
• Identify opportunities to improve content consistency and user experience.
• Participate in training and governance activities related to EKM modernization.

Skills

Content modernization

Editing & QA

Knowledge management

SME collaboration

Plain-language

Metadata & taxonomy

Project management

MS Office (Word)

Education

Bachelor's degree in Communications/English/Journalism/Technical Writing/Knowledge Management/Business/Education

Tools

Microsoft Word

Excel

PowerPoint

Teams

SharePoint

Job description

Job Title: Content Modernization Author
Type: Long-term contract
Compensation: 28-32/hour W-2
Work Model: Remote

Responsibilities

• Review, analyze, and modernize existing procedural, policy, reference, and knowledge content in accordance with EKM standards.
• Rewrite and restructure content using approved AI-enabled technologies, templates, content models, style guides, metadata standards, and taxonomy requirements to improve content quality, consistency, and AI readiness.
• Collaborate with business unit SMEs and content owners to validate content accuracy, completeness, and business intent.
• Ensure content adheres to plain-language and user-centered design principles to improve findability, comprehension, and usability.
• Apply metadata, tagging, classification, and content governance standards to support enterprise search and AI-readiness initiatives.
• Participate in content inventories, audits, and gap analyses to identify outdated, redundant, or duplicate information.
• Align content with established migration requirements and prepare knowledge assets for future platform migration activities.
• Support testing, validation, and issue remediation activities associated with content modernization, migration, and knowledge management platform initiatives.
• Support quality assurance reviews and remediation activities to ensure published content meets EKM standards.
• Track content modernization progress and maintain status reporting for assigned business units and content portfolios.
• Identify opportunities to improve content consistency, governance compliance, and end-user experience.
• Participate in training, workshops, and content governance activities related to EKM modernization efforts.

Requirements

• Bachelor's degree in Communications, English, Journalism, Technical Writing, Knowledge Management, Business, Education, or related field, or equivalent combination of training and experience.
• Experience creating, editing, or managing business, operational, instructional, procedural, or knowledge-based content.
• Experience collaborating with subject matter experts to capture and document business processes and procedures.
• Experience organizing complex information into concise, easy-to-understand documentation.
• Experience working within defined content standards, templates, style guides, or governance frameworks.
• Strong editing, proofreading, and quality assurance skills.
• Strong written and verbal communication skills.
• Strong organizational, planning, and time management skills.
• Ability to manage multiple assignments simultaneously while meeting established deadlines.
• Experience using Microsoft Office applications, including Word, Excel, PowerPoint, Teams, and SharePoint.
• Ability to work effectively in cross-functional and matrixed environments.

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

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Ref: #851-Rockville-S1