Lead Warehouse & Production Supervisor (Coffee Industry)

Tico Coffee Roasters; Campbell (CA); On-site; USD 33,062 - 38,572; Full time

Benefits offered by this job

Gusto wallet

Employee discount on merchandise

Continuing coffee education classes

Free monthly retail coffee bag

Healthcare benefits after 60 days

Job summary

Tico Coffee Roasters in Campbell, CA is seeking a Warehouse and Production Supervisor to lead daily fulfillment operations for wholesale and retail orders. This hands-on role directs the team, ensures on-time, accurate packaging, and builds a culture of ownership.

You will coach staff, enforce safety, and coordinate with roasting to ensure materials and labor readiness. CA work environment requires strong communication and leadership on the floor.

Qualifications

• 2+ years of experience supervising a team in a warehouse, production, or food/beverage manufacturing environment (coffee industry experience a plus).
• Proven ability to delegate effectively and hold a team accountable to follow through.
• Strong attention to detail, especially around order accuracy and packaging specifications.
• Comfortable working at a fast pace on high-volume days, and self-directed in managing time and team tasks on slower days.
• Excellent communication and interpersonal skills, both oral and written; able to train, coach, and give direct feedback with respect.
• Proficiency with Microsoft Word and Excel.
• Must be able to create training documents and SOPs.

Responsibilities

• Lead the fulfillment team when volume and pace are highest.
• Ensure orders are packaged in the correct bag size, configuration, and labeling for each specific customer (wholesale, retail, and online).
• Drive fulfillment to be completed accurately and on schedule; flag and resolve bottlenecks in real time.
• Maintain a sharp attention to detail on counts, lot tracking, and order accuracy to prevent mistakes.
• Address quality issues immediately and implement corrective actions.
• Coordinate with the roasting team so materials, packaging, and labor are ready before each shift starts.
• Enforce all safety protocols.
• Assign and delegate tasks clearly, with defined expectations and timelines.
• Follow up consistently to verify tasks were completed correctly.
• Manage daily team performance: coach in the moment, document issues, and recognize strong work.
• Enforce attendance, performance, and behavioral standards.
• Train new hires and cross-train existing team members on packaging configurations, fulfillment procedures, and warehouse standards.
• Be a visible, hands-on leader — expected to spend the majority of each shift working alongside the team on the floor.
• Ability to work in a fast-paced environment, manage competing priorities, and meetdeadlines
• On lower-volume days, proactively assign organizing, cleaning, and deep-cleaning tasks to minimize unused downtime.
• Run a regular team meeting to review performance against goals and set new goals for the upcoming period.
• Use slower periods to audit inventory, refine SOPs, and address any gaps identified during busy roasting days.
• Maintain inventory accuracy across roasted coffee, packaging materials, and finished goods.
• Oversee receiving, proper put-away (FIFO/FEFO), and organized, labeled storage.
• Enforce safety protocols, proper equipment use, and a clean, hazard-free warehouse.
• Maintain compliance with food safety and quality standards throughout production and storage.

Job description

Tico Coffee Roasters in Campbell, CA is seeking a Warehouse and Production Supervisor to lead daily fulfillment operations for wholesale and retail orders. This hands-on role directs the team, ensures on-time, accurate packaging, and builds a culture of ownership.

You will coach staff, enforce safety, and coordinate with roasting to ensure materials and labor readiness. CA work environment requires strong communication and leadership on the floor.