Lead Coffee Operations & Fulfillment

Sprudge; Denver, Northern (CO, KY); Hybrid; USD 60,000 - 70,000; Full time

Benefits offered by this job

PTO

Medical/Dental/Vision

Coffee perks

Professional development opportunities

Job summary

Servant Coffee, a Denver-based specialty coffee roaster, is seeking a dependable Head of Operations to own our roasting facility operations. This hands-on role suits someone who enjoys detailed organization, steady improvement, and upholding quality.

You will manage roasting, production, fulfillment, inventory, and customer engagement, lead a small team, and collaborate with the Head of Coffee on quality control, ensuring safe operation of equipment and a positive, collaborative work environment.

Qualifications

• Experience in operations management in a similar industry.
• Strong attention to detail and commitment to consistency.
• Able to lift 50–70 lbs regularly.
• Comfortable working in a physically active, production‑focused environment.
• Strong organizational and time management skills.
• Reliable, punctual, and team‑oriented.
• Mechanical aptitude is a plus.

Responsibilities

• Oversee roasting, production, fulfillment, engagement, website, inventory, and QA.
• Plan weekly production and order fulfillment.
• Manage a small team handling roasting, production, and fulfillment.
• Assist with production and fulfillment as needed.
• Serve as the single point of contact for wholesale and retail clients.
• Maintain inventory of bags, merchandise, equipment and packaging materials.
• Own facility organization/cleanliness and equipment maintenance.
• Collaborate with the Head of Coffee on QC processes, including cupping.
• Safely operate all facility equipment.
• Contribute to a positive, team‑oriented work environment.

Skills

Operations management

Attention to detail

Organizational skills

Team leadership

Production knowledge

Tools

Cropster

RoasterTools

Loring S15 Falcon

Job description

Servant Coffee, a Denver-based specialty coffee roaster, is seeking a dependable Head of Operations to own our roasting facility operations. This hands-on role suits someone who enjoys detailed organization, steady improvement, and upholding quality.

You will manage roasting, production, fulfillment, inventory, and customer engagement, lead a small team, and collaborate with the Head of Coffee on quality control, ensuring safe operation of equipment and a positive, collaborative work environment.