Lead Veterinary Receptionist / Client Service Representative

Doc Holly Pet Vet; Hayden (ID); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Life insurance and disability

Employee Assistance Program (EAP)

401k with company match

Paid time off

Job summary

Doc Holly Pet Vet is seeking a friendly, experienced Lead Veterinary Receptionist / Client Service Representative in Hayden, ID. You will welcome clients, manage appointments and daily patient flow, and supervise the client service team in a fast-paced hospital setting.

The ideal candidate will have 3+ years in customer service, veterinary front-desk experience, strong communication, and the ability to train and mentor staff.

Qualifications

• 3+ years in a customer service, reception, or client-facing role.
• Previous veterinary receptionist or healthcare front-desk experience preferred.
• Proficiency with multi-line phone systems and in-person client assistance.
• Experience using veterinary practice management software, preferably Avimark.
• Ability to train, mentor, and support team members.

Responsibilities

• Lead the client service team and ensure exceptional client experiences.
• Schedule appointments and coordinate calendars for doctors and patients.
• Process payments and maintain accurate financial records.
• Provide compassionate, professional service in routine and emotionally sensitive situations.
• Collaborate with hospital leadership to foster a positive, efficient work environment.

Skills

Customer service

Front desk reception

Team leadership

Communication skills

Payment processing

Scheduling

Vet software Avimark

Job description

Lead Veterinary Receptionist / Client Service Representative

Doc Holly Pet Vet is seeking an outgoing, experienced Lead Veterinary Receptionist / Client Service Representative to serve as the welcoming face of our hospital and a leader for our client service team. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services.

As a lead, you will also play an important role in supporting and developing the client service team. Responsibilities will include training and mentoring team members, helping ensure consistent communication and excellent client service, providing guidance during daily operations, and addressing questions or concerns that arise from both clients and team members. You will work closely with hospital leadership to help foster a positive, collaborative, and efficient team environment.

The ideal candidate is friendly, confident, detail-oriented, highly organized, and an excellent communicator who enjoys helping others succeed. We are looking for someone who can lead by example, remain calm in a fast-paced environment, and balance exceptional client care with strong team leadership.

Schedule and compensation:

• Compensation: $ 18 - $20 per hour, for each hour worked
• This is a full-time position, with a 4/10 schedule and availability needed Monday-Friday.

Full-time Benefits Package*:

• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401k with company match
• Paid time off in accordance with site policy and applicable law

*Part-time team members may be eligible for limited benefits in accordance with company policy and state law

Minimum qualifications and skill set:

• 3+ years of experience in a customer service, reception, or client-facing role
• Previous veterinary receptionist or healthcare-related front-desk experience required
• Proficiency in the following skills:
  • Ability to manage a multi-phone line system while assisting in-person clients
  • Experience working with veterinary practice management software, especially Avimark,preferred
  • Ability to train, mentor, and support new and existing client service team members
  • Strong problem-solving and decision-making skills with the ability to address client and team concerns professionally
  • Exceptional verbal and written communication skills
  • Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
  • Experience scheduling appointments and coordinating calendars preferred
  • Ability to accurately process payments and maintain financial records

Why choose Doc Holly Pet Vet?

At Doc Holly Pet Vet, located in Hayden, ID, we are dedicated to providing top-quality veterinary care with a compassionate touch. Our team of 3 veterinarians provides comprehensive care for both small and large animal patients, offering a diverse and rewarding caseload. In addition to routine and medical care, we also offer breeding services to support our clients and their animals throughout the breeding process. Our experienced team is committed to the health and well-being of every patient, ensuring they receive the highest standard of medical attention.

We foster a collaborative and supportive work environment that encourages continuous learning, professional growth, and teamwork. Join us and be part of a practice that values compassion, innovation, and excellence in veterinary medicine while providing high-quality care to a diverse range of patients and their families.

Pay Range

$18 - $20 USD

Doc Holly Pet Vet is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in the job application process. If you need assistance or an accommodation due to a disability, please contact us. Hiring decisions will be based on merit, qualifications and the legitimate needs of the business.

Voluntary Self-Identification

As an equal opportunity employer, we invite applicants to voluntarily self-identify demographic information for compliance and reporting purposes. Completion of this form is entirely voluntary and refusal to provide this information will not subject you to any adverse treatment.

Any information provided will be kept confidential and maintained in accordance with applicable laws and regulations. This information will not be used in making hiring decisions.

We are committed to creating an inclusive workplace and do not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.