Lead Veterinary Receptionist / Client Service Representative

Western-Veterinary-Partners-1; Hayden (ID); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Health insurance

401k with company match

Paid time off

Life insurance and disability

Employee Assistance Program (EAP)

Job summary

Doc Holly Pet Vet in Hayden, ID is seeking an outgoing Lead Veterinary Receptionist / Client Service Representative to be the welcoming face of the hospital and a leader for the client service team.

You will manage appointments, handle multi-line phones, process transactions, and support clients with information about our services while developing and mentoring the client service staff.

Qualifications

• Minimum 3+ years in customer service, reception, or client-facing roles.
• Experience as veterinary receptionist or healthcare front-desk is required.
• Ability to train and mentor team members and provide guidance.

Responsibilities

• Manage appointments and daily patient flow for smooth operations.
• Handle multi-line phone system and in-person client interactions.
• Process payments and maintain accurate financial records.
• Train, mentor, and support client service team members.
• Work with hospital leadership to ensure consistent communication.

Skills

Customer service

Front desk

Multi-line phones

Avimark

Training & mentoring

Communication

Payment processing

Calendar management

Tools

Avimark

Job description

Lead Veterinary Receptionist / Client Service Representative

Doc Holly Pet Vet is seeking an outgoing, experienced Lead Veterinary Receptionist / Client Service Representative to serve as the welcoming face of our hospital and a leader for our client service team. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services.

As a lead, you will also play an important role in supporting and developing the client service team. Responsibilities will include training and mentoring team members, helping ensure consistent communication and excellent client service, providing guidance during daily operations, and addressing questions or concerns that arise from both clients and team members. You will work closely with hospital leadership to help foster a positive, collaborative, and efficient team environment.

The ideal candidate is friendly, confident, detail-oriented, highly organized, and an excellent communicator who enjoys helping others succeed. We are looking for someone who can lead by example, remain calm in a fast-paced environment, and balance exceptional client care with strong team leadership.

Schedule and compensation:

• Compensation: $ 18 - $20 per hour, for each hour worked
• This is a full-time position, with a 4/10 schedule and availability needed Monday-Friday.

Full-time Benefits Package*:

• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401k with company match
• Paid time off in accordance with site policy and applicable law

*Part-time team members may be eligible for limited benefits in accordance with company policy and state law

Minimum qualifications and skill set:

• 3+ years of experience in a customer service, reception, or client-facing role
• Previous veterinary receptionist or healthcare-related front-desk experience required
• Proficiency in the following skills:
  • Ability to manage a multi-phone line system while assisting in-person clients
  • Experience working with veterinary practice management software, especially Avimark,preferred
  • Ability to train, mentor, and support new and existing client service team members
  • Strong problem-solving and decision-making skills with the ability to address client and team concerns professionally
  • Exceptional verbal and written communication skills
  • Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
  • Experience scheduling appointments and coordinating calendars preferred
  • Ability to accurately process payments and maintain financial records

Why choose Doc Holly Pet Vet?

At Doc Holly Pet Vet, located in Hayden, ID, we are dedicated to providing top-quality veterinary care with a compassionate touch. Our team of 3 veterinarians provides comprehensive care for both small and large animal patients, offering a diverse and rewarding caseload. In addition to routine and medical care, we also offer breeding services to support our clients and their animals throughout the breeding process. Our experienced team is committed to the health and well-being of every patient, ensuring they receive the highest standard of medical attention.

We foster a collaborative and supportive work environment that encourages continuous learning, professional growth, and teamwork. Join us and be part of a practice that values compassion, innovation, and excellence in veterinary medicine while providing high-quality care to a diverse range of patients and their families.

This is a good-faith estimate based on the role's requirements at the time of posting. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. The Company offers a comprehensive benefits package that may include medical, dental, and vision benefits, vacation, sick leave, 401(k), and other benefits depending on role and location. A complete description of benefits available for this position will be provided during the hiring process. Where required under applicable law, Company provides eligible employees with paid sick leave, health emergency leave, and other legally mandated benefits programs, all in accordance with the requirements of applicable state and local law depending on the location of the practice you support.

Pay Range

$18 - $20 USD

Western Veterinary Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. Western Veterinary Partners is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in the job application process. If you need assistance or an accommodation due to a disability, please contact [e-mail]. Hiring decisions will be based on merit, qualifications and the legitimate needs of the business.

Voluntary Self-Identification

As an equal opportunity employer, we invite applicants to voluntarily self-identify demographic information for compliance and reporting purposes. Completion of this form is entirely voluntary and refusal to provide this information will not subject you to any adverse treatment.

Any information provided will be kept confidential and maintained in accordance with applicable laws and regulations. This information will not be used in making hiring decisions.

We are committed to creating an inclusive workplace and do not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.