Lead Veterinary Front Desk Coordinator

Avalon Veterinary Hospital; Pittsburgh (Allegheny County); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Health, Dental, and Vision insurance

401k retirement plan

Paid time off

Discounted veterinary care

Teladoc access

Job summary

Avalon Veterinary Hospital in Pittsburgh, PA, is seeking a Lead Customer Service Representative to guide front desk operations, coach the CSR team, and ensure outstanding client experiences alongside technicians and veterinarians.

You will mentor peers, resolve client interactions, and help optimize workflows while upholding the hospital's standards and values. This role offers growth within a supportive, network-backed environment in a vibrant city.

Qualifications

• High school diploma or equivalent is required.
• Minimum of 2 years of customer service experience is required.
• Strong computer skills, including experience with scheduling systems and POS platforms.
• Prior lead, senior, or mentoring experience is strongly preferred.
• Experience in veterinary, healthcare, or multi-location service environments is preferred.

Responsibilities

• Leading by example: role model for service excellence and teamwork, performing core CSR duties.
• Mentoring the team: onboarding and training of new CSRs with coaching and development planning.
• Solving problems: first point of escalation for client concerns and workflow improvements.
• Driving communication: build relationships across departments and handle sensitive client conversations.
• Managing operations: support daily front desk coverage and ensure scheduling accuracy.
• Championing culture: lead with integrity and empathy, reinforcing hospital values during high-volume periods.

Skills

Communication skills

Customer service

Leadership

Mentoring

Education

High school diploma

Tools

Scheduling systems

POS platforms

Job description

Avalon Veterinary Hospital in Pittsburgh, PA, is seeking a Lead Customer Service Representative to guide front desk operations, coach the CSR team, and ensure outstanding client experiences alongside technicians and veterinarians.

You will mentor peers, resolve client interactions, and help optimize workflows while upholding the hospital's standards and values. This role offers growth within a supportive, network-backed environment in a vibrant city.