Lead Veterinary Front Desk & Client Services

Western Veterinary Partners; Cedar Rapids (IA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Life insurance

Disability insurance

Employee Assistance Program (EAP)

401k with company match

Paid time off

Job summary

Animal Care Hospital in Cedar Rapids, IA, is seeking a Lead Client Service Representative to head the front desk and mentor the client service team. You will manage appointments, patient flow, and multi-line phones, while delivering compassionate, professional service to clients.

The role involves training and scheduling the front-desk staff, contributing to hospital workflow, and maintaining safety protocols in a fast-paced environment. AAHA-accredited practice with a strong client focus.

Qualifications

• 3+ years of experience in a customer service, reception, or client-facing role.
• Previous veterinary receptionist or healthcare-related front-desk experience preferred.
• Previous leadership, training, or team coordination experience preferred.
• Proficiency in managing a multi-phone line system and veterinary practice software, especially Cornerstone, preferred.

Responsibilities

• Serve as the welcoming face and lead the client service team.
• Manage appointments and daily patient flow.
• Handle multi-line phones and in-person client interactions.
• Process transactions and payments.
• Support clients with information about services.

Skills

Customer service

Leadership

Phone system management

Cornerstone

Communication

Organization

Scheduling

Payment processing

Mentorship

Conflict resolution

Inventory management

Marketing initiatives

Safety protocols

Team collaboration

Tools

Cornerstone

Job description

Animal Care Hospital in Cedar Rapids, IA, is seeking a Lead Client Service Representative to head the front desk and mentor the client service team. You will manage appointments, patient flow, and multi-line phones, while delivering compassionate, professional service to clients.

The role involves training and scheduling the front-desk staff, contributing to hospital workflow, and maintaining safety protocols in a fast-paced environment. AAHA-accredited practice with a strong client focus.