Lead Veterinary Receptionist

Western Veterinary Partners; Cedar Rapids (IA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Life insurance

Disability insurance

Employee Assistance Program (EAP)

401k with company match

Paid time off

Job summary

Animal Care Hospital in Cedar Rapids, IA, is seeking a Lead Client Service Representative to head the front desk and mentor the client service team. You will manage appointments, patient flow, and multi-line phones, while delivering compassionate, professional service to clients.

The role involves training and scheduling the front-desk staff, contributing to hospital workflow, and maintaining safety protocols in a fast-paced environment. AAHA-accredited practice with a strong client focus.

Qualifications

• 3+ years of experience in a customer service, reception, or client-facing role.
• Previous veterinary receptionist or healthcare-related front-desk experience preferred.
• Previous leadership, training, or team coordination experience preferred.
• Proficiency in managing a multi-phone line system and veterinary practice software, especially Cornerstone, preferred.

Responsibilities

• Serve as the welcoming face and lead the client service team.
• Manage appointments and daily patient flow.
• Handle multi-line phones and in-person client interactions.
• Process transactions and payments.
• Support clients with information about services.

Skills

Customer service

Leadership

Phone system management

Cornerstone

Communication

Organization

Scheduling

Payment processing

Mentorship

Conflict resolution

Inventory management

Marketing initiatives

Safety protocols

Team collaboration

Tools

Cornerstone

Job description

Animal Care Hospital is seeking an outgoing Lead Client Service Representative (CSR) to serve as the welcoming face of our hospital and provide leadership to our client service team. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services.

As a Lead CSR, you will also help guide and support the front-desk team through training and mentorship, team scheduling, hospital workflow management, conflict resolution, inventory management, marketing initiatives, and safety initiatives. You will help ensure team members follow established safety protocols while maintaining a positive, organized, and collaborative environment. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.

Schedule and compensation:

• Compensation: $18-$20 per hour, for each hour worked
• This is a full-time position, with a 5/8 or 4/10 schedule and availability needed Monday-Friday.

Full-time Benefits Package*:

• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401k with company match
• Paid time off in accordance with site policy and applicable law

*Part-time team members may be eligible for limited benefits in accordance with company policy and state law

Minimum qualifications and skill set:

• 3+ years of experience in a customer service, reception, or client-facing role
• Previous veterinary receptionist or healthcare-related front-desk experience preferred
• Previous leadership, training, or team coordination experience preferred
• Proficiency in the following skills:
  • Ability to manage a multi-phone line system while assisting in-person clients
  • Experience working with veterinary practice management software, especially Cornerstone, preferred
  • Exceptional verbal and written communication skills
  • Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
  • Strong organizational and time management skills
  • Experience scheduling appointments and coordinating calendars preferred
  • Ability to accurately process payments and maintain financial records
  • Ability to support team scheduling, workflow, training, and mentorship
  • Strong problem-solving and conflict-resolution skills
  • Ability to assist with inventory management and marketing initiatives
  • Commitment to maintaining and reinforcing hospital safety protocols
  • Positive attitude and willingness to collaborate with a team
  • Ability to remain calm, professional, and solution-oriented during busy periods

Why choose Animal Care Hospital?

Animal Care Hospital in Cedar Rapids, IA, is an AAHA-accredited practice and a trusted provider of compassionate veterinary care in the heart of the city. Our dedicated team of four veterinarians and staff are committed to providing personalized attention and high-quality medical services to every beloved pet who walks through our doors. With a focus on preventive care, advanced treatments, and client education, we ensure that pets receive the highest standard of care tailored to their individual needs. At Animal Care Hospital, we prioritize building lasting relationships with both pets and their owners, creating a welcoming and supportive environment where every furry friend feels like family.

Pay Range

$18 - $20 USD

Western Veterinary Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. Western Veterinary Partners is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in the job application process. If you need assistance or an accommodation due to a disability, please contact [e-mail]. Hiring decisions will be based on merit, qualifications and the legitimate needs of the business.

Voluntary Self-Identification

As an equal opportunity employer, we invite applicants to voluntarily self-identify demographic information for compliance and reporting purposes. Completion of this form is entirely voluntary and refusal to provide this information will not subject you to any adverse treatment.

Any information provided will be kept confidential and maintained in accordance with applicable laws and regulations. This information will not be used in making hiring decisions.

We are committed to creating an inclusive workplace and do not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.