Lead Veterinary Front Desk & Client Experience

East Riverside Veterinary Hospital, LLC; New Orleans (LA); On-site; USD 20,664 - 34,440; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid time off

Job summary

East Riverside Veterinary Hospital, LLC is seeking a Lead Customer Service Representative in New Orleans, LA. In this role, you will set the tone for the hospital's front desk operations and support the team while maintaining exceptional client experiences.

This position requires a high school diploma and a minimum of 2 years of customer service experience. Strong communication skills and the ability to mentor others are essential. Enjoy a collaborative and supportive environment while advancing your career in veterinary medicine.

Qualifications

• Minimum of 2 years of customer service experience required.
• Excellent communication skills with a professional demeanor.
• Prior lead, senior, or mentoring experience preferred.

Responsibilities

• Lead front desk operations and support CSR team.
• Mentor and train new customer service representatives.
• Handle client concerns and service recovery.

Skills

Customer service experience

Strong communication skills

Problem-solving

Mentoring experience

Education

High school diploma or equivalent

Tools

Scheduling systems

POS platforms

Job description

East Riverside Veterinary Hospital, LLC is seeking a Lead Customer Service Representative in New Orleans, LA. In this role, you will set the tone for the hospital's front desk operations and support the team while maintaining exceptional client experiences.

This position requires a high school diploma and a minimum of 2 years of customer service experience. Strong communication skills and the ability to mentor others are essential. Enjoy a collaborative and supportive environment while advancing your career in veterinary medicine.