Lead Veterinary Clinic Operations & Staff Manager

Vetcelerator; Lawndale (CA); On-site; USD 58,000 - 72,000; Full time

Benefits offered by this job

Supplemental insurance options

Paid time off

Bonus structure

Job summary

Hawthorne Quality Pet Care in Lawndale, CA seeks an Office Manager to lead clinic operations, supervise staff, ensure compliance, and improve workflow. This role partners with the Doctor to drive purchasing decisions, service quality, and patient flow, while maintaining client relations and financial discussions.

The ideal candidate will have 3+ years in a veterinary setting, 1+ year in management, and proficiency with Shepherd software; a strong, organized leader is essential for daily clinic

Qualifications

• Minimum 3 years of veterinary clinic experience.
• Minimum 1 year of leadership or management experience.
• Proficient in veterinary software (Shepherd preferred) and adaptable to new systems.

Responsibilities

• Lead and mentor clinic team in daily tasks.
• Design workflows and monitor patient flow.
• Manage staff scheduling and overtime.
• Collaborate on hiring, evaluations, promotions, and disciplinary actions.
• Develop and enforce SOPs and policies.
• Maintain client relations and handle financial discussions.

Skills

Management

Leadership

Operations

Client Relations

Compliance

Time Management

Training

Scheduling

Negotiation

Vendors

Education

High school diploma or GED

Associate or Bachelor’s degree preferred

Tools

Shepherd software

Job description

Hawthorne Quality Pet Care in Lawndale, CA seeks an Office Manager to lead clinic operations, supervise staff, ensure compliance, and improve workflow. This role partners with the Doctor to drive purchasing decisions, service quality, and patient flow, while maintaining client relations and financial discussions.

The ideal candidate will have 3+ years in a veterinary setting, 1+ year in management, and proficiency with Shepherd software; a strong, organized leader is essential for daily clinic