Lead Veterinary Client Services Specialist

Animal-Care-Hospital; Cedar Rapids (IA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Disability insurance

EAP

401k with company match

Paid time off

Job summary

Animal Care Hospital in Cedar Rapids, IA, is seeking an outgoing Lead Client Service Representative to serve as the welcoming face of our hospital and lead the client service team. You will manage appointments, support daily patient flow, and handle multi-line phones with empathy.

As a Lead CSR, you will mentor the front-desk staff, guide scheduling, and help maintain hospital workflow, safety protocols, and inventory while delivering compassionate, professional service during routine and

Qualifications

• 3+ years of experience in a customer service, reception, or client-facing role.
• Previous veterinary receptionist or healthcare front-desk experience preferred.
• Leadership or training experience preferred.
• Proficiency in managing a multi-phone line system with in-person clients.
• Experience using Cornerstone veterinary software preferred.

Responsibilities

• Lead and mentor front-desk team and coordinate scheduling.
• Manage appointments and daily patient flow.
• Handle multi-line phones and in-person client interactions.
• Process payments and maintain financial records.
• Support team scheduling, workflow, training, and mentorship.
• Ensure safety protocols and inventory management.

Skills

Customer service experience

Reception experience

Leadership

Communication skills

Time management

Multi-line phone handling

Payment processing

Team scheduling

Conflict resolution

Inventory management

Marketing initiatives

Tools

Cornerstone

Job description

Animal Care Hospital in Cedar Rapids, IA, is seeking an outgoing Lead Client Service Representative to serve as the welcoming face of our hospital and lead the client service team. You will manage appointments, support daily patient flow, and handle multi-line phones with empathy.

As a Lead CSR, you will mentor the front-desk staff, guide scheduling, and help maintain hospital workflow, safety protocols, and inventory while delivering compassionate, professional service during routine and