Lead Veterinary Front Office Specialist

ISHE; Meridian, Northern (ID, KY); Hybrid; USD 40,000 - 52,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Dental insurance

Vision insurance

401k

Continuing education

Job summary

All Valley Animal Care Center is seeking a Lead Client Service Representative to join our team. The Lead CSR guides front office operations to ensure a seamless, compassionate client experience and supports scheduling, standards, and team development in collaboration with the Practice Manager.

Responsibilities include overseeing daily front office workflow, addressing operational challenges, and mentoring the CSR team while maintaining a respectful, inclusive workplace and ensuring Thrive and

Qualifications

• Veterinary CSR/receptionist experience required.
• Strong customer service, multitasking and communication skills.
• Preferred: prior lead or supervisory experience.
• Availability to work flexible shifts, including nights and weekends.

Responsibilities

• Guide front office operations and provide a seamless client experience.
• Collaborate with Practice Manager on staffing, scheduling, and training.
• Oversee front office workflow and address operational challenges.

Skills

Customer service

Communication

Team collaboration

Flexible scheduling

Education

Veterinary front desk experience

Tools

Practice management software

Job description

All Valley Animal Care Center is seeking a Lead Client Service Representative to join our team. The Lead CSR guides front office operations to ensure a seamless, compassionate client experience and supports scheduling, standards, and team development in collaboration with the Practice Manager.

Responsibilities include overseeing daily front office workflow, addressing operational challenges, and mentoring the CSR team while maintaining a respectful, inclusive workplace and ensuring Thrive and