Vet Receptionist & Client Services Pro

Western Veterinary Partners; Cedar Rapids (IA); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Health package: Medical, dental, and 


Life insurance and disability

Employee Assistance Program (EAP)

401k with company match

Paid time off in accordance with site

Personal pet discount

Uniform allowance

Job summary

Animal Care Hospital in Cedar Rapids, IA, invites applicants for a Veterinary Receptionist / Client Service Representative to warmly welcome clients, manage appointments, and support care coordination. The role emphasizes compassionate service, organized scheduling, and accurate payments processing in a fast-paced environment.

Ideal candidates are friendly, detail-oriented, and team-focused, with experience in veterinary front-desk tasks and familiarity with Cornerstone software.

Qualifications

• 3+ years in customer service, reception, or client-facing roles.
• Veterinary receptionist or healthcare front-desk experience preferred.
• Proficient with multi-phone line systems and in-person client assistance.
• Experience with veterinary practice management software, especially Cornerstone.

Responsibilities

• Welcome clients and provide exceptional customer service.
• Manage appointments and daily patient flow.
• Handle multi-line phone system and in-person interactions.
• Process transactions and maintain financial records.
• Support clients with information about services.

Skills

Multi-line phones

Cornerstone

Verbal communication

Written communication

Appointment scheduling

Payments processing

Team collaboration

Tools

Cornerstone PM

Job description

Animal Care Hospital in Cedar Rapids, IA, invites applicants for a Veterinary Receptionist / Client Service Representative to warmly welcome clients, manage appointments, and support care coordination. The role emphasizes compassionate service, organized scheduling, and accurate payments processing in a fast-paced environment.

Ideal candidates are friendly, detail-oriented, and team-focused, with experience in veterinary front-desk tasks and familiarity with Cornerstone software.