Lead Veterinary Client Services Specialist

Western-Veterinary-Partners-1; Cedar Rapids (IA); On-site; USD 51,577,000 - 57,308,000; Full time

Benefits offered by this job

Health package (Medical, dental, and?—

Life insurance

Disability insurance

Employee Assistance Program (EAP)

401k with company match

Paid time off

Job summary

Animal Care Hospital in Cedar Rapids, IA is seeking an outgoing Lead Client Service Representative to lead our client service team. You will welcome clients, manage appointments and daily patient flow, handle multi-line phones, process payments, and support clients with information about our services.

As Lead CSR you will mentor front-desk staff, schedule shifts, improve hospital workflow, and help with inventory, marketing initiatives, and safety protocols.

Qualifications

• 3+ years of experience in a customer service, reception, or client-facing role
• Previous veterinary receptionist or healthcare-related front-desk experience preferred
• Previous leadership, training, or team coordination experience preferred
• Proficiency in managing a multi-phone line system and assisting in-person clients
• Experience with Cornerstone veterinary practice management software preferred
• Excellent verbal and written communication skills
• Ability to provide compassionate, professional service in routine and emotionally sensitive situations
• Strong organizational and time management skills
• Experience scheduling appointments and coordinating calendars
• Ability to process payments and maintain financial records
• Support team scheduling, workflow, training, and mentorship
• Strong problem-solving and conflict-resolution skills
• Inventory management and marketing initiatives support
• Commitment to hospital safety protocols
• Positive attitude and teamwork
• Calm, professional, solution-oriented during busy periods

Responsibilities

• Lead and mentor front-desk staff to ensure excellent client service
• Oversee scheduling of appointments and daily patient flow
• Manage multi-line phones and assist in-person clients
• Process transactions and maintain financial records
• Support clients with information about services and hospital policies
• Guide training and mentorship for the front-desk team
• Assist with team scheduling and hospital workflow management
• Handle conflict resolution and safety initiatives
• Assist with inventory management and marketing initiatives
• Maintain a positive, organized, collaborative environment

Skills

Customer service leadership

Communication

Organization

Teamwork

Conflict resolution

Scheduling

Payments processing

Inventory management

Marketing initiatives

Safety compliance

Tools

Cornerstone

Job description

Animal Care Hospital in Cedar Rapids, IA is seeking an outgoing Lead Client Service Representative to lead our client service team. You will welcome clients, manage appointments and daily patient flow, handle multi-line phones, process payments, and support clients with information about our services.

As Lead CSR you will mentor front-desk staff, schedule shifts, improve hospital workflow, and help with inventory, marketing initiatives, and safety protocols.