Lead Veterinary Client Service & Front Desk

Cy-Fair Animal Hospital; Houston (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health, dental, vision

401k & matching

Life insurance

HSA / FSA

Paid time off

Continuing education allowance

Referral bonuses

Job summary

Cy-Fair Animal Hospital in Houston, TX seeks a Customer Service Manager to oversee the Client Service Representative team, coach front desk staff, and partner with Practice Leadership to maintain exceptional client service in a fast-paced veterinary environment.

This role requires strong communication, organizational leadership, and a hands-on approach to daily operations, scheduling, billing, and record-keeping, with a focus on improving patient and client experience through teamwork and

Qualifications

• High School Diploma or equivalent.
• Minimum of 2 years veterinary client service experience; flexible schedule.
• Strong customer service, communication, and conflict resolution skills.
• Excellent organizational skills with ability to multitask in a fast-paced environment.

Responsibilities

• Lead daily workflow and support CSR team productivity.
• Coach, train, and mentor Client Service Representatives.
• Assist with hiring, onboarding, and team development.
• Provide feedback and support a positive, accountable team culture.
• Partner with Practice Leadership to address client concerns and improve service.
• Assist with scheduling and front desk coverage needs.
• Provide exceptional client service while leading by example.
• Welcome clients and patients with a professional and compassionate approach.
• Schedule appointments, surgeries, and follow-up visits.
• Manage phone calls, client questions, and communication needs.
• Address client concerns and provide timely resolutions.
• Process invoices, payments, and maintain accurate client/patient records.
• Support appointment reminders, follow-ups, and hospital communications.
• Ensure front desk procedures and workflows are followed.
• Monitor front desk efficiency and support process improvements.
• Maintain accurate medical records and financial transactions.
• Utilize hospital systems and reporting tools to support daily operations.
• Collaborate with leadership to improve client satisfaction and hospital efficiency.
• Participate in meetings, training, and hospital initiatives.

Skills

Leadership

Coaching

Customer service

Communication

Conflict resolution

Multitasking

Attention to detail

Independent leadership

Education

High School Diploma or equivalent

Tools

EzyVet

PetDesk

Vetstoria

CallRail

Job description

Cy-Fair Animal Hospital in Houston, TX seeks a Customer Service Manager to oversee the Client Service Representative team, coach front desk staff, and partner with Practice Leadership to maintain exceptional client service in a fast-paced veterinary environment.

This role requires strong communication, organizational leadership, and a hands-on approach to daily operations, scheduling, billing, and record-keeping, with a focus on improving patient and client experience through teamwork and